Remote Customer Care & Account Growth Manager

KNAPP North America; Kennesaw (GA); Ibrido; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

2 remote days per week

Half day Fridays

Office in Kennesaw, GA

Descrizione del lavoro

KNAPP North America in the United States seeks an experienced Customer Care Manager to be the client’s primary business contact, driving client satisfaction and negotiation of complex quotes for our automated logistics systems. You will oversee service operations, coordinate with sales, and ensure successful project delivery across upgrades and enhancements.

The role requires 3+ years in account management or customer service, collaboration with international teams, and a willingness to travel

Competenze

• 3+ years of account management or customer service experience.
• Experience with SAP, ERP and CRM tools.
• Bilingual English/German preferred but not required.

Mansioni

• Strategically plan budgets and business needs for service accounts.
• Forecast quarterly and fiscal year for all accounts.
• Conduct regular account reviews with customers.
• Identify opportunities for account growth and Upsell/Cross-sell services.
• Oversee service operations and maintenance contracts.
• Lead communications and ensure on-time deliverables.

Conoscenze

Account management

Customer service

Project management

Communication skills

Multitasking

Formazione

Bachelor’s degree in Business or Technical studies

Strumenti

SAP

ERP

CRM tools

Coding experience

Descrizione del lavoro

KNAPP North America in the United States seeks an experienced Customer Care Manager to be the client’s primary business contact, driving client satisfaction and negotiation of complex quotes for our automated logistics systems. You will oversee service operations, coordinate with sales, and ensure successful project delivery across upgrades and enhancements.

The role requires 3+ years in account management or customer service, collaboration with international teams, and a willingness to travel