Nashville Onsite IT Service Desk – 12-Month Contract

Calance, Inc.

Nashville (TN)

On-site

USD 30,000 - 37,000

Full time

23 hours ago

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Benefits offered by this job

Medical plans

Dental plans

Vision plan

Job summary

Calance, Inc. is seeking an IT Service Desk Support to join our on-site team in Nashville, TN. The role involves handling a high-volume IT support desk with a focus on Windows, AD, iOS devices, video conferencing, and printer management.

Expect 8:00 AM–4:30 PM CST, Monday–Friday, 100% on-site, with a 12-month duration and ASAP start. The candidate should be proficient with ServiceNow ticketing, remote assistance tools, and enterprise networking concepts, delivering strong customer service and

Qualifications

Experience providing technical support in a high-volume environment (up to 30 calls/day).
Experience troubleshooting Windows desktop and laptop hardware/software issues.
Experience administering and troubleshooting network printers and print queues.
Experience using Active Directory to reset passwords, unlock accounts, and navigate OUs.

Responsibilities

Provide IT support onsite, handling a call volume of up to 30 calls per day.
Troubleshoot printer, AD, iOS, video conferencing, network, and application issues.
Perform remote support via MSRA, RDP, Teams, and WebEx.
Assist with ServiceNow ticket management and resolution.