Service Desk Support- Onsite- Nashville, TN

Info Origin Inc; Nashville (TN); On-site; USD 37,000 - 44,000; Full time

Job summary

Info Origin Inc in Nashville, TN is seeking an on-site IT support specialist to handle a high-volume help desk, resolving hardware, software, and network issues for end users.

The role focuses on printer and device troubleshooting, Active Directory management, iOS device support, and remote assistance using WebEx, Teams, RDP, and ServiceNow.

Qualifications

• Experience in IT support or help desk roles.
• Ability to troubleshoot printers, applications, hardware, and networks.
• Familiarity with Active Directory and account management.
• Experience with iOS device setup and data backup/restore.
• Comfort with remote assistance tools and ticketing systems.

Responsibilities

• Handle high-volume calls and provide quality customer service.
• Troubleshoot printers, queues, applications, hardware and network issues.
• Manage Active Directory accounts including resets and unlocks.
• Support iOS devices, including setup and data backup/restore.
• Assist with video conferencing tools like WebEx and MS Teams.
• Provide remote support via MSRA, RDP, Teams and WebEx.
• Manage ServiceNow tickets and hardware deployments.

Skills

IT support

Customer service

Remote support

Active Directory

Printer troubleshooting

VPN connectivity

Tools

Cisco WebEx

MS Teams

Cisco Presence

MSRA

RDP

ServiceNow

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $27.00 To $32.00 Hourly

FOR LOACL TO TN CANDIDATES ONLY - 100% ONSITE

Key Responsibilities & Requirements

• IT call center experience preferred; handle up to 30 calls daily with strong customer service skills.
• Troubleshoot printers, print queues, applications, hardware, and network connectivity (VPN, Wi-Fi, LTE).
• Manage Active Directory accounts, including OU navigation, password resets, and account unlocks.
• Support iOS devices, including setup, deployment, account resets, and data backup/restore.
• Assist with video conferencing tools such as Cisco WebEx, MS Teams, and Cisco Presence.
• Provide remote support using MSRA, RDP, Teams, and WebEx.
• Manage ServiceNow tickets, assignments, and hardware deployments.