Guest Service Agent (Ranch Host)

Stanly Ranch; Stanly (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

Stanly Ranch, Auberge Collection, is seeking a warm, service-driven Ranch Host to join our hospitality team in Napa. You will deliver seamless arrival and departure experiences, manage reservations, respond to guest needs, and serve as a central link between guests and hotel departments.

As part of the Auberge family, you bring strong interpersonal skills and a passion for luxury service. The starting range for this position is $23.00 per hour, with compensation based on experience and education.

Qualifications

• 1 year of experience in a similar luxury resort role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skills.

Responsibilities

• Welcome guests, check-in/out, and issue room keys.
• Answer guest inquiries and provide information on services.
• Manage reservations and assist with room assignments.
• Resolve guest issues to enhance satisfaction.
• Coordinate with hotel departments and document guest interactions.

Skills

Guest service

Communication

Multitasking

Computer skills

Tools

Hotel PMS

Job description

Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself. Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley’s wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains. Stanly Ranch offers a rare ownership opportunity consisting of a limited collection of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas. The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences. Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation.

Job Description

Join our team as a Ranch Host and become part of the Auberge Family. As part of the Auberge family, we are looking for a warm, service-driven hospitality professional who creates exceptional first and lasting impressions for our guests. As a key part of the guest services team, this role is responsible for delivering seamless arrival and departure experiences, managing reservations, responding to guest needs, and serving as a central point of connection between guests and hotel departments.

Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
• Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
• Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
• Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
• Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

The starting range for this position is $23.00.This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

• 1 year of experience in a similar role at a luxury resort
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skills

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

GLE Operations LLCis an Equal Opportunity Employer, M/F/D/V.GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements,GLE Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.