MVNO Operations Engineer — Wireless Issue Triage

Pacer Staffing; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Job summary

A telecommunications staffing firm seeks to build a Wireless Engineering team in Philadelphia. The role involves hands-on support for MVNO operations and issue resolution, requiring a strong background in telecom and expertise in iOS/Android devices. Responsibilities include monitoring network issues, troubleshooting SMS, and collaborating with various partners. Ideal candidates have experience with ticketing systems and thrive in dynamic environments.

Qualifications

• Strong understanding of MVNO operations and customer issue resolution.
• Experience with troubleshooting SMS and device compatibility issues.
• Proficient in analyzing device logs and network KPIs.

Responsibilities

• Monitor network and device issues impacting MVNO customers.
• Collaborate with partners on escalations and support onboarding.
• Document workflows and recommend process improvements.

Skills

Telecom experience

Understanding of iOS/Android devices

Familiarity with MVNO provisioning

Experience using ticketing systems

Adaptability in fast-moving environments

Tools

Jira

ServiceNow

Job description

A telecommunications staffing firm seeks to build a Wireless Engineering team in Philadelphia. The role involves hands-on support for MVNO operations and issue resolution, requiring a strong background in telecom and expertise in iOS/Android devices. Responsibilities include monitoring network issues, troubleshooting SMS, and collaborating with various partners. Ideal candidates have experience with ticketing systems and thrive in dynamic environments.