Telecom Consultant (MVNO)

Pacer Staffing; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Job summary

A telecommunications staffing firm seeks to build a Wireless Engineering team in Philadelphia. The role involves hands-on support for MVNO operations and issue resolution, requiring a strong background in telecom and expertise in iOS/Android devices. Responsibilities include monitoring network issues, troubleshooting SMS, and collaborating with various partners. Ideal candidates have experience with ticketing systems and thrive in dynamic environments.

Qualifications

• Strong understanding of MVNO operations and customer issue resolution.
• Experience with troubleshooting SMS and device compatibility issues.
• Proficient in analyzing device logs and network KPIs.
• Comfortable in a fast-moving, startup-style environment building a new team.

Responsibilities

• Monitor network and device issues impacting MVNO customers.
• Collaborate with partners on escalations and support onboarding.
• Document workflows and recommend process improvements.
• Collaborate with MNO, MVNE, OEMs, and internal support teams on escalations.
• Document workflows, maintain a knowledge base, and recommend process improvements.
• Support new device onboarding and MVNO certification efforts.

Skills

Telecom experience

Understanding of iOS/Android devices

Familiarity with MVNO provisioning

Experience using ticketing systems

Adaptability in fast-moving environments

Issue reporting

Startup environment

Tools

Jira

ServiceNow

Job description

We’re building a new Wireless Engineering team focused on MVNO operations and customer issue resolution. This is a hands‑on, 100% operations role supporting XM customers and working closely with MNO partners.

What you’ll do:

• Monitor and triage network and device issues impacting MVNO customers
• Troubleshoot SMS, provisioning, SIM/eSIM activation, and device compatibility issues
• Analyze device logs, network KPIs, and customer reports to identify root causes
• Collaborate with MNO, MVNE, OEMs, and internal support teams on escalations
• Document workflows, maintain a knowledge base, and recommend process improvements
• Support new device onboarding and MVNO certification efforts

What we’re looking for:

• Telecom experience with strong understanding of iOS/Android devices
• Familiarity with MVNO provisioning and wireless operations
• Experience using ticketing systems (Jira, ServiceNow) and reporting on issues
• Comfortable in a fast-moving, startup‑style environment building a new team