Engineer, Technical Support

T-Mobile; Frisco (TX); On-site; USD 68,900 - 124,300; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Paid time off

Employee stock purchase plan

Tuition assistance

Job summary

A telecommunications leader in Frisco, Texas is seeking an Engineer to ensure operational readiness across the production network. The role involves validating, testing, and integrating new technologies while resolving complex network issues. Candidates should have a Bachelor's degree in a related field with 2-4 years experience in telecommunications, and strong skills in communication and problem-solving. The position offers a competitive salary range of $68,900 - $124,300 and various benefits promoting employee growth.

Qualifications

• Bachelor's Degree plus 2 years of related work experience or equivalent.
• 2-4 years Engineering or Operations experience within telecommunications industry preferred.
• Experience across cross-functional teams in operations, engineering, or support environments preferred.

Responsibilities

• Resolve complex technical network issues to minimize customer impact.
• Provide technical guidance and mentorship for troubleshooting.
• Develop and maintain standardized training and documentation.
• Partner with engineering to validate and deploy new products.
• Identify process gaps and recommend improvements.

Skills

Communication

Wireless Networking

Wireless Mobility

Problem Solving

Analytics

Customer Service

Operational Readiness Mindset

Process Improvement

Systems Thinking

Education

Bachelor's Degree in Engineering/Computer Science

Job description

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role supports operational readiness across the production network by validating, testing, and integrating new or evolving technologies. The Engineer helps identify systemic risks, improves troubleshooting effectiveness, and works to ensure network changes are introduced with minimal customer impact. Beyond resolving complex issues, this role contributes to building repeatable processes, documentation, and training that improve consistency across teams. Success is measured not only by issue resolution, but also by improvements in network stability, readiness, and the ability to scale support across the organization.

Job Responsibilities

• Resolve complex technical network issues to minimize customer impact, while also identifying patterns and contributing to longer-term fixes that reduce repeat incidents
• Provide technical guidance and mentorship, helping improve how consistently teams approach troubleshooting and decision-making
• Develop and maintain standardized training, documentation, and troubleshooting frameworks that can actually be used across field teams, NOC, and partners
• Partner with engineering and vendors to validate and deploy new products and services, with a focus on operational readiness and clean handoffs into production
• Identify gaps in current processes and recommend improvements that reduce time to resolution and improve overall network reliability
• Also responsible for other duties or projects as assigned

Education and Work Experience

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Engineering/Computer Science (Required)
• 2-4 years Engineering or Operations experience within the telecommunications industry. (Preferred)
• Experience working across cross-functional teams in operations, engineering, or support environments (Preferred)

Knowledge, Skills and Abilities

• Communication (Required)
• Wireless Networking (Required)
• Wireless Mobility (Required)
• Problem Solving (Required)
• Analytics (Required)
• Customer Service (Required)
• Operational Readiness Mindset (Required)
• Process Improvement (Required)
• Systems Thinking (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): Yes

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Base Pay Range: $68,900 - $124,300

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ350807

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually – paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don’t stop there – eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

EEO Statement

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.