Director, Support Engineering

mavenir; Richardson (TX); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Employee referral program

Job summary

Mavenir is building the future of networks and pioneering software-based automated networks. This role oversees deployment, integration, and support in Access and Packet Core, coordinating with sales, product management, system engineering, software development, testing, and deployment teams to ensure contractual obligations and strong operational performance.

The candidate will lead telecom operations, incident management, and cross-disciplinary teams, driving customer communication and timely

Qualifications

• Bachelor's degree in CS/CE/EE or related field.
• 5 years in telecom operations, software deployment, and support.
• Experience leading multinational teams.
• Experience deploying Unix/Linux telecom products in data centers.
• Experience with incident management and remediation.

Responsibilities

• Deploy, integrate, and support telecom solutions in Access and Packet Core.
• Collaborate with sales, product management, system engineering, software development, testing, and deployment teams.
• Act as operational representative to customers and manage roadmaps, incidents, and performance.

Skills

People management

Technical leadership

Incident management

Education

Bachelor's degree in CS/CE/EE

Tools

Unix/Linux

Telecom protocols

Job description

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world's subscribers.

Role Summary

Accountable for all operational aspects of deploying, integrating, and supporting solutions in the Access and Packet Core sub-domains for mobile carrier client(s). Work closely with peers in sales, product management, system engineering, software development, testing, global support, deployment, and 3rd parties, to provide the best possible service that meets customer operational readiness expectations and adheres to contractual obligations such as service level agreements. Serve as operational representative to the customer for domain and proxy customer requirements towards the organization. Update the customer about roadmaps, new releases, incidents, and operational performance.

Key Responsibilities

Requires a Bachelor's degree (or foreign equivalent) in Computer Science, Computer Engineering, Electrical Engineering or a directly related field plus five (5) years of experience in telecommunications operations. Experience must include:

• Five (5) years of experience in the following (experience may be gained concurrently): Telecom operations specifically with software deployment, and support Mobile Telecommunication architectures and protocols (SS7, 3G, IMS, VoIP, LTE, Vol TE, VoWiFi, RTP, SDP, or Diameter).
• Three (3) years of experience in the following (experience may be gained concurrently): People management and technical leadership, or equivalent experience leading multinational teams.
• One (1) year of experience in the following (experience may be gained concurrently): Deploying, supporting, and designing Unix/Linux based telecom products and solutions in datacenters. Software development life cycle components include requirements, specifications, design, and testing. Implementing and validating secure, real-time network access with session border controllers. Evaluating technical and product requirements and translating these into a fully operational solution deployment. Incident management including the coordination of cross disciplinary teams towards a timely service restoration, customer communication, and root-cause analysis.

This position qualifies for the employee referral program.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you are a US applicant in need of special assistance or an accommodation while seeking employment, please e-mail [e-mail] or call: [phone]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.