Network Operations Lead for MVNO & FinTech

Members Mobile Inc.; Raleigh (NC); Hybrid; USD 130,000 - 180,000; Full time

Benefits offered by this job

Healthcare

PTO

Equity

Job summary

Members Mobile Inc. is seeking a Network Operations Manager to lead the performance, reliability, and resilience of our wireless services.

You will coordinate with product, customer support, engineering, and partner success to detect, triage, and resolve network events, ensuring uptime and high-quality service for credit unions and their members. The role focuses on MVNO network stack operations, SIM provisioning, and vendor coordination, with a direct report to the VP of Operations.

Qualifications

• 7+ years in Network Operations, Telco Service Delivery, or Carrier Operations Engineering.
• Experience supporting consumer mobile services at scale.
• Familiarity with GSMA standards, SIM/eSIM provisioning, and number portability.
• Strong analytical and operational rigor in KPI management.
• Excellent written and verbal communication across teams.

Responsibilities

• Own operational excellence across the MVNO network stack and partner ecosystem.
• Monitor network quality, VoLTE/SMS/data performance, and subscriber attach success rates.
• Manage escalation workflows for service degradations, outages, provisioning failures, or SIM stock issues.
• Oversee SIM lifecycle accuracy across platforms (activation, porting, suspension, churn).
• Maintain incident runbooks and post-incident root-cause reporting.
• Build KPIs and observability dashboards (latency, attach success, voice quality, 5G adoption).
• Lead readiness for feature launches, network upgrades, and roaming agreements.

Skills

Network Operations

Telecom Service Delivery

Carrier Operations

Tools

OSS/BSS systems

Jira

Confluence

Job description

Members Mobile Inc. is seeking a Network Operations Manager to lead the performance, reliability, and resilience of our wireless services.

You will coordinate with product, customer support, engineering, and partner success to detect, triage, and resolve network events, ensuring uptime and high-quality service for credit unions and their members. The role focuses on MVNO network stack operations, SIM provisioning, and vendor coordination, with a direct report to the VP of Operations.