Music School Studio Manager & Front Desk Pro

School of Rock San Ramon; San Ramon (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Job summary

School of Rock San Ramon is seeking a Studio Coordinator/Manager to serve as the administrative focal point, delivering outstanding customer service to students, parents, and prospective families.

You will manage scheduling, front desk duties, light cleaning, tours, and support the General Manager with projects, while promoting the music program and events.

This on-site role offers opportunities for advancement within our growing network of schools.

Qualifications

• 2+ years working Front Desk, Reception, and/or Customer Service role.
• Excellent customer service and relationship skills – welcoming, outgoing demeanour essential
• Experience and interest in working with children

Responsibilities

• Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Support daily operations as needed, including opening and closing the school, taking out trash and light cleaning at the end of day including bathrooms, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Ensure a safe experience for students by overseeing adherence to the School of Rock Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Skills

Front Desk

Customer Service

Child Experience

Multitasking

Adaptable

Communication

Team Player

Professional Demeanor

Music Knowledge

Job description

School of Rock San Ramon is seeking a Studio Coordinator/Manager to serve as the administrative focal point, delivering outstanding customer service to students, parents, and prospective families.

You will manage scheduling, front desk duties, light cleaning, tours, and support the General Manager with projects, while promoting the music program and events.

This on-site role offers opportunities for advancement within our growing network of schools.