Music Studio Operations Lead

School-of-Roc; Columbia (MD); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k) retirement plan with company 0%

Employee Assistance Program

Instruments/Gear Discounts

Daily Pay Available

Ticketsatwork.com

Job summary

School of Rock is seeking a Part-Time Studio Coordinator to support daily operations, greet students and families, and manage scheduling and communications. You will work closely with the General Manager to create a welcoming, organized environment in a busy music school.

The ideal candidate has 2+ years in front desk or customer service, enjoys working with children, and demonstrates adaptability under pressure.

Qualifications

• 2+ years working Front Desk, Reception, and/or Customer Service role
• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
• Experience and interest in working with children
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Ability to be adaptable and flexible under pressure
• Excellent communication skills, both verbal and written
• Good team player who collaborates
• Brings a positive energy and personality to the workplace every day
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity
• Knowledge of music and/or the music industry is preferred

Responsibilities

• Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Ensure a safe experience for students by overseeing adherence to the SOR Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Skills

Front Desk

Customer Service

Communication

Multitasking

Child Experience

Adaptability

Team Player

Professionalism

Tools

Google Workspace

CRM

Canva

Scheduling Software

Job description

School of Rock is seeking a Part-Time Studio Coordinator to support daily operations, greet students and families, and manage scheduling and communications. You will work closely with the General Manager to create a welcoming, organized environment in a busy music school.

The ideal candidate has 2+ years in front desk or customer service, enjoys working with children, and demonstrates adaptability under pressure.