Music School Studio Coordinator: Growth & Guest Experience

School of Rock West U; Houston (TX); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive hourly pay

Health benefits

Employee discounts

Opportunity for advancement

Résumé du poste

School of Rock West U in Houston is seeking a Studio Coordinator to serve as the administrative hub of the school, delivering exceptional customer service to students, families, and visitors. Reporting to the General Manager, you will manage daily operations, scheduling, and communications to ensure a welcoming, organized environment.

You will greet families, conduct tours, support enrollment, assist with marketing and events, and help with special projects.

Qualifications

• 2+ years working Front Desk, Reception, and/or Customer Service role
• Excellent customer service and relationship skills, welcoming, outgoing demeanor essential
• Experience and interest in working with children
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Ability to be adaptable and flexible under pressure
• Excellent communication skills, both verbal and written
• Good team player who collaborates
• Brings a positive energy and personality to the workplace every day
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity
• Knowledge of music and/or the music industry is preferred

Responsabilités

• Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle complex scheduling, and manage phone and email communication for a busy music school, using Pike 13, Google Workspace, Hubspot, Canva or other design tools
• Create a positive, inclusive environment by delivering top-quality customer service, greeting students and parents, answering questions, and resolving concerns
• Ensure a safe experience for students by overseeing adherence to the School of Rock SOR Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Connaissances

Front Desk

Customer Service

Work with Children

Multitasking

Communication

Team Player

Professionalism

Music Industry Knowledge

Outils

Pike 13

Google Workspace

HubSpot

Canva

Description du poste

School of Rock West U in Houston is seeking a Studio Coordinator to serve as the administrative hub of the school, delivering exceptional customer service to students, families, and visitors. Reporting to the General Manager, you will manage daily operations, scheduling, and communications to ensure a welcoming, organized environment.

You will greet families, conduct tours, support enrollment, assist with marketing and events, and help with special projects.