Studio Coordinator

School of Rock; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Hourly Pay

Health Benefits

Employee Discounts

Opportunity for Advancement

Job summary

School of Rock in Houston’s West U location is seeking a Studio Coordinator to help manage daily operations and deliver outstanding customer service to students and families.

You will handle scheduling, greet visitors, conduct tours, and assist the General Manager with special projects while promoting events and maintaining a positive, inclusive environment.

Qualifications

• 2+ years working Front Desk, Reception, and/or Customer Service role.
• Excellent customer service and relationship skills.
• Experience and interest in working with children.
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving.
• Ability to be adaptable and flexible under pressure.
• Excellent communication skills, both verbal and written.

Responsibilities

• Assist daily operations including opening/closing, attendance, and maintaining a clean, professional school environment.
• Manage scheduling and communications for a busy music school using Pike 13, Google Workspace, Hubspot, Canva.
• Deliver top-quality customer service—greeting students and parents, answering questions, resolving concerns.
• Ensure a safe experience by adhering to the code of conduct and safety policies.
• Lead tours and enroll new students to support school growth.
• Support marketing by promoting events and maintaining social media presence.

Skills

Front Desk

Customer Service

Child Experience

Multitasking

Adaptability

Communication

Team Player

Professionalism

Music Industry Knowledge

Tools

Pike 13

Google Workspace

Hubspot

Canva

Job description

Benefits

• Competitive Hourly Pay
• Health Benefits
• Employee discounts
• Opportunity for advancement

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 425 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music! We are looking for a Studio Coordinator to join us at our School of Rock West U location.

The Studio Coordinator is the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers.

Roles and Responsibilities

• Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including Pike 13, Google Workspace, Hubspot, Canva or other design tools
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Ensure a safe experience for students by overseeing adherence to the School of RockSOR Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Skill Requirements

• 2+ years working Front Desk, Reception, and/or Customer Service role
• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
• Experience and interest in working with children
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Ability to be adaptable and flexible under pressure
• Excellent communication skills, both verbal and written
• Good team player who collaborates
• Brings a positive energy and personality to the workplace every day
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity
• Knowledge of music and/or the music industry is preferred