Museum Visitor Experience Specialist

Penn State University; University Park (TX); On-site; USD 17,000 - 24,000; Part time

Job summary

Penn State University’s Palmer Museum of Art is seeking a part-time Visitor Services Associate to greet visitors, check in guests, and answer questions about museum programs, policies, and memberships.

The role includes assisting with wayfinding, conducting visitor surveys, helping with events, and maintaining interactive displays. Typical shifts include Thursdays 4–8 pm, Fridays 2–5 pm, Saturdays 10:30 am–5 pm, with additional hours for events.

Qualifications

• Minimum 1 year of customer service experience.
• Excellent communication and interpersonal skills.
• Ability to work with a diverse group including students, faculty, staff, community members and volunteers.
• Familiarity with Microsoft Office365, SharePoint, Excel and Word.

Responsibilities

• Check in visitors and answer questions about museum policies and programs.
• Inform visitors about museum offerings and memberships.
• Assist with wayfinding and surveys; support during events.
• Help with cleaning/maintaining interactive displays and resources.
• Support visitors with Penn State inquiries and general assistance.

Skills

Customer service

Communication

Interpersonal skills

Diversity sensitivity

Multicultural awareness

Tools

Office365

SharePoint

Excel

Word

Job description

Penn State University’s Palmer Museum of Art is seeking a part-time Visitor Services Associate to greet visitors, check in guests, and answer questions about museum programs, policies, and memberships.

The role includes assisting with wayfinding, conducting visitor surveys, helping with events, and maintaining interactive displays. Typical shifts include Thursdays 4–8 pm, Fridays 2–5 pm, Saturdays 10:30 am–5 pm, with additional hours for events.