Part-Time Visitor Services Associate

The Applied Research Laboratory at Penn State University; Northern (KY); Hybrid; USD 17,000 - 24,000; Part time

Job summary

The Palmer Museum of Art at Penn State is seeking a part-time Visitor Services Associate to greet visitors, check in guests, and answer inquiries at the front desk. You will promote museum programs and membership, assist with wayfinding, conduct brief surveys, help maintain interactive displays, and support events while ensuring accessibility for all visitors.

Candidates should have customer service experience and strong communication in a diverse environment, with proficiency in Microsoft

Qualifications

• Previous experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to work with a wide variety of people, including students, faculty, staff, community members, and volunteers.
• Experience with Microsoft Office365, SharePoint, Excel, and Word.
• Experience in an arts, non-profit, or educational setting is a plus.

Responsibilities

• Check in visitors and inform visitors about museum policies and current activities.
• Promote museum programs and membership to guests.
• Assist with wayfinding and visitor surveys.
• Help with cleaning and maintaining interactive displays and resources.
• Accommodate groups and persons with disabilities; assist with museum events and projects.

Skills

Customer service

Communication

Interpersonal skills

Multicultural sensitivity

Diversity awareness

Tools

Office365

SharePoint

Excel

Word

Job description

## Part-Time Visitor Services AssociateApply: Penn State University Park: Part time: Posted Today: REQ\\_0000083033# **APPLICATION INSTRUCTIONS:*** ## CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.* ## CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.* ## If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants. **Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.** **JOB DESCRIPTION AND POSITION REQUIREMENTS**The Palmer Museum of Art at Penn State is seeking a part-time Visitor Services Associate. This is a front-line position responsible for establishing initial interactions with visitors to the museum to ensure that all feel welcome, supported, and informed about museum offerings. Visitor Service Associates are responsible for checking in visitors, informing visitors about museum policies and current activities, promoting museum programs and membership, assisting with wayfinding, conducting visitor surveys, and assisting with cleaning/maintaining interactive displays and resources. Visitor Services Associates provide services as necessary to accommodate groups and persons with disabilities; perform additional customer service duties as assigned for museum events and projects; and assist visitors with Penn State-based inquiries and wayfinding as needed. At this time, we are seeking candidates to fill specific shifts on a regular basis:* Thursdays, 4:00-8:00 p.m.* Fridays, 2:00-5:00 p.m.* Saturdays 10:30 a.m. to 5:00 p.m.* Additional hours may become available to cover evening events or shift coverage for coworkers during museum operating hours (Wednesdays through Sundays) Minimum qualifications: Previous experience in a customer service role. Excellent communication and interpersonal skills, including sensitivity to multiculturalism and diversity. Ability to work with a wide variety of people, including students, faculty, staff, community members, and volunteers. Experience with Microsoft Office365, SharePoint, Excel, and Word. Experience in an arts, non-profit, or educational setting is a plus. Upload a cover letter and resume to apply. The starting rate of this position is $15 per hour.