Guest Experience Ambassador – Part-Time Visitor Services

Philadelphia Museum of Art; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Free general admission for you and for

Discounted guest tickets

Discounts on memberships

Staff tours and presentations

Discounts at museum dining and shops

Job summary

The Philadelphia Museum of Art is seeking a part-time Visitor Services Assistant to warmly welcome visitors, guide them through the museum, assist with ticketing, and promote programs. The role requires strong customer service, cash handling, and a professional demeanor. Work weekends/evenings, 21 hours per week, at $18.50/hour.

This temporary position runs Sept 21, 2026 through Jan 31, 2027 and is part of the AFSCME Local 397 bargaining unit. Background check after conditional offer.

Qualifications

• Outstanding customer service and conflict resolution skills.
• Prior cash handling experience.
• Friendly and professional demeanor.
• Genuine interest in communicating with and assisting others.
• A track record of dependability and punctuality are essential.
• Personal interest in the arts or a related field is preferred, but not required.
• Experience in hospitality, customer service and/or retail preferred.
• High School diploma, or equivalent.

Responsibilities

• Be a respectful, inviting, and approachable presence at all times while in the museum.
• Actively greet the public and provide a warm welcome and orientation to the museum and its spaces.
• Engage in conversation with visitors about the museum and its collections.
• Operate the museum’s ticketing terminals efficiently and accurately.
• Assist all members, groups, and visitors of the museum with their ticketing needs, including general admission, tours and special events.
• Promote museum programs and sell memberships.
• Communicate effectively with visitors.
• Enforce PMA policies and respond accordingly to emergencies and alarms.
• Work effectively and collaboratively with other departments including but not limited to Development, Special Events, Education and Protection Services.
• Assist visitors at the coat check.
• Ensure all visitor facing spaces, and personal workspaces, adhere to museum standards of cleanliness and sanitation.
• Complete opening and closing procedures in a timely and efficient manner.
• Attend department trainings and meetings.
• Work in other departments when possible, including regular Special Event shift offerings.
• Perform other duties as assigned.

Skills

Customer service

Conflict resolution

Cash handling

Professional demeanor

Dependability

Arts interest

Hospitality/retail experience

Education

High School diploma or equivalent

Job description

The Philadelphia Museum of Art is seeking a part-time Visitor Services Assistant to warmly welcome visitors, guide them through the museum, assist with ticketing, and promote programs. The role requires strong customer service, cash handling, and a professional demeanor. Work weekends/evenings, 21 hours per week, at $18.50/hour.

This temporary position runs Sept 21, 2026 through Jan 31, 2027 and is part of the AFSCME Local 397 bargaining unit. Background check after conditional offer.