Part-Time Visitor Services Associate

The Applied Research Laboratory at Penn State University; Ferguson Township (PA); On-site; USD 17,000 - 24,000; Part time

Job summary

The Palmer Museum of Art at Penn State invites applications for a part-time Visitor Services Associate. This frontline role welcomes visitors, answers questions, and informs them about museum offerings to ensure a positive experience.

Responsibilities include checking in visitors, sharing policies, promoting programs and memberships, assisting with wayfinding, and conducting visitor surveys. The role supports events and accessibility while encouraging engagement with the arts.

Qualifications

• Previous experience in a customer service role.
• Excellent communication and interpersonal skills, including sensitivity to multiculturalism and diversity.
• Ability to work with a wide variety of people, including students, faculty, staff, community members, and volunteers.
• Experience with Microsoft Office365, SharePoint, Excel, and Word.
• Experience in an arts, non-profit, or educational setting is a plus.

Responsibilities

• Check in visitors and answer questions at the front line.
• Inform visitors about museum policies and current activities, and promote programs and membership.
• Assist with wayfinding and conduct visitor surveys.
• Help maintain interactive displays and resources; support events and accessibility needs.

Skills

Customer service

Communication

Interpersonal skills

Diversity sensitivity

Teamwork

Tools

Office365

SharePoint

Excel

Word

Job description

JOB DESCRIPTION AND POSITION REQUIREMENTS

The Palmer Museum of Art at Penn State is seeking a part-time Visitor Services Associate. This is a front-line position responsible for establishing initial interactions with visitors to the museum to ensure that all feel welcome, supported, and informed about museum offerings.

Visitor Service Associates are responsible for checking in visitors, informing visitors about museum policies and current activities, promoting museum programs and membership, assisting with wayfinding, conducting visitor surveys, and assisting with cleaning/maintaining interactive displays and resources.

Visitor Services Associates provide services as necessary to accommodate groups and persons with disabilities; perform additional customer service duties as assigned for museum events and projects; and assist visitors with Penn State-based inquiries and wayfinding as needed.

At this time, we are seeking candidates to fill specific shifts on a regular basis: Thursdays, 4:00-8:00 p.m. Fridays, 2:00-5:00 p.m. Saturdays 10:30 a.m. to 5:00 p.m. Additional hours may become available to cover evening events or shift coverage for coworkers during museum operating hours (Wednesdays through Sundays).

Minimum qualifications

• Previous experience in a customer service role.
• Excellent communication and interpersonal skills, including sensitivity to multiculturalism and diversity.
• Ability to work with a wide variety of people, including students, faculty, staff, community members, and volunteers.
• Experience with Microsoft Office365, SharePoint, Excel, and Word.
• Experience in an arts, non-profit, or educational setting is a plus.

The starting rate of this position is $15 per hour.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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