Museum Visitor Experience Guide

Dartmouth College; Hanover (NH); On-site; USD 30,000 - 43,000; Full time

Job summary

Visitors to the Hood Museum of Art will be greeted warmly and assisted by a Visitor Services Guide. You will patrol galleries, engage guests in conversations about artworks, and help ensure a safe, welcoming environment for all who visit the museum and its programs.

This on-site role requires strong communication, basic computer skills, and a customer-service mindset. Union-position details apply and schedule follows a seniority-based bidding process.

Qualifications

• Must have a pleasant demeanor and genuine interest in helping the public.
• Must have basic computer skills and proficiency with Microsoft Office.
• At least 1 year of customer service experience.
• Able to stand/walk constantly and interact with the public.
• Must demonstrate sound judgment and quick initiative in emergencies.
• Flexibility to work rotating on-call evenings.
• Must obtain First Aid, CPR and AED training.
• Commitment to diversity and serving a diverse population.

Responsibilities

• Greet visitors warmly and ensure they receive assistance.
• Conduct regular rounds to monitor galleries and the facility.
• Engage visitors and discuss artworks and museum programs.
• Monitor behavior and report hazards or suspicious activity.
• Open, close, and control access to museum facilities and CCTV systems.
• Enforce museum policies to protect the collection and maintain safety.
• Prepare daily reports on art condition, climate, and facilities.
• Attend required trainings and continue learning about the collection.

Skills

Customer service

Communication

Microsoft Office

Emergency response

Crowd management

First Aid/CPR training

Education

High School or equivalency

Tools

CCTV systems

Intrusion alarm

Job description

Visitors to the Hood Museum of Art will be greeted warmly and assisted by a Visitor Services Guide. You will patrol galleries, engage guests in conversations about artworks, and help ensure a safe, welcoming environment for all who visit the museum and its programs.

This on-site role requires strong communication, basic computer skills, and a customer-service mindset. Union-position details apply and schedule follows a seniority-based bidding process.