Visitor Services Guide.
Dartmouth College
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Job summary
Visitors to the Hood Museum of Art will be greeted warmly and assisted by a Visitor Services Guide. You will patrol galleries, engage guests in conversations about artworks, and help ensure a safe, welcoming environment for all who visit the museum and its programs.
This on-site role requires strong communication, basic computer skills, and a customer-service mindset. Union-position details apply and schedule follows a seniority-based bidding process.
Qualifications
- Must have a pleasant demeanor and genuine interest in helping the public.
- Must have basic computer skills and proficiency with Microsoft Office.
- At least 1 year of customer service experience.
- Able to stand/walk constantly and interact with the public.
- Must demonstrate sound judgment and quick initiative in emergencies.
- Flexibility to work rotating on-call evenings.
- Must obtain First Aid, CPR and AED training.
- Commitment to diversity and serving a diverse population.
Responsibilities
- Greet visitors warmly and ensure they receive assistance.
- Conduct regular rounds to monitor galleries and the facility.
- Engage visitors and discuss artworks and museum programs.
- Monitor behavior and report hazards or suspicious activity.
- Open, close, and control access to museum facilities and CCTV systems.
- Enforce museum policies to protect the collection and maintain safety.
- Prepare daily reports on art condition, climate, and facilities.
- Attend required trainings and continue learning about the collection.
Skills
Education
Tools
Job description
Position Information
11/02/2026
Yes
0136000
Visitor Services Guide
$26.43
$26.43
SEIU
E
Non-Exempt
Regular Full Time
12
40
This position will be expected to work most or all weekends. The schedule is set based on a seniority bidding process as per union contract. Subject to change as necessary.
Hanover, NH
Onsite only
No
NA
No
To ensure that visitors to the Hood Museum of Art and its object-study center have a positive experience while maintaining a safe and secure environment and protecting the museum’s collection and loans. This includes answering questions, enforcing rules, looking out for suspicious behavior, providing assistance, and engaging visitors in casual conversations about works of art and museum programs.
High School or equivalency
- Must have a pleasant demeanor and a genuine interest in communicating with members of the public and providing assistance to visitors.
- Must have basic computer skills and proficiency with Microsoft Office products.
- At least 1 year of customer service experience.
- Able to stand/walk constantly throughout the day and regularly interact with the public.
- Must exhibit sound judgment and the ability to calmly and quickly take initiative in emergency situations.
- Flexibility to work on a rotating on-call basis during evening hours and in case of a systems failure.
- Must obtain and maintain updated First Aid, CPR and AED training and certification.
- Commitment to diversity and to serving the needs of a diverse population.
- Bachelor’s degree.
- Knowledge or interest in art.
- Technical aptitude so as to assist visitors with interactive technology throughout the museum.
Ramie Speicher
603-646-3852
Tala Short, Head of Visitor Services
Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Not an essential function
UNION POSITIONS ARE AVAILABLE TO SEIU UNION MEMBERS ONLY DURING THE FIRST WEEK OF POSTING . AFTER ONE WEEK OF POSTING , IF THE POSITION HAS NOT BEEN FILLED INTERNALLY , IT IS OPEN TO THE GENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY . OPEN TO UNION MEMBERS ONLY FROM 11/02/2026 THROUGH 11/09/2026. Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Our visitor services team grows and shifts with the seasons, so you’ll see this role posted frequently throughout the year. We encourage both new and previous applicants to apply (or reapply) - every posting represents a real opportunity to join our team, and we look forward to reviewing your application!
Warmly greets and ensures their availability to all visitors.
15
Makes regular rounds through assigned galleries to monitor visitors and the facility, answer questions, enforce rules, and act as an ambassador for the museum and Dartmouth.
25
Appropriately engages in conversation with visitors about the museum and its collections, including special exhibitions, permanent installations within the galleries and across campus, programming, and the Friends of the Hood Museum of Art. Obtains information from others within the organization, as necessary.
15
Monitors visitors’ behaviors and investigates and promptly reports anything unusual to a supervisor, including hazards, suspicious activity, and all abnormal situations.
10
Opens, closes, and controls access to museum facilities. This includes access to offices, auditorium, and storage areas; monitoring intrusion alarm, access control panel, and CCTV systems; and completing opening and closing check of museum facilities and the collection.
10
Assures the security of the collection by enforcing museum policies in public areas. Reports inconsistencies or damage immediately. Prepares daily report on condition of art, the museum climate, and physical plant.
10
Ensures visitors’ safety in the case of an emergency. Follows Hood Museum of Art Security Guidelines for evacuation of visitors and staff from the facility in an emergency situation.
5
Monitors museum demographics and captures accurate statistical data. Administers exit surveys to visitors as instructed.
5
Attends training sessions and continues to learn about the collection and exhibitions.
5
- Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
- Performs other duties as assigned
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