Museum Visitor Experience Ambassador

Philadelphia Museum of Art; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free general admission

Discounted guest tickets

Gift memberships discounts

Staff tours and presentations

Restaurant discounts

Museum cafe and store discounts

Job summary

The Philadelphia Museum of Art seeks a Visitor Services Assistant to serve as a friendly ambassador, greeting visitors and guiding them through the museum experience. You will operate ticketing terminals, handle admissions, memberships, and events, while upholding museum standards and safety policies.

Ideal candidates bring outstanding customer service, cash handling experience, dependability, and a genuine interest in the arts.

Qualifications

• Outstanding customer service and conflict resolution skills.
• Prior cash handling experience.
• Friendly and professional demeanor.
• Genuine interest in communicating with and assisting others.
• A track record of dependability and punctuality are essential.
• Personal interest in the arts or a related field preferred, but not necessary.
• Experience in hospitality, customer service and/or retail preferred.
• High School diploma, or equivalent.

Responsibilities

• Be a respectful, inviting, and approachable presence at all times while in the museum.
• Actively greet the public and provide a warm welcome and orientation to the museum and its spaces.
• Engage in conversation with visitors about the museum and its collections.
• Operate the museum’s ticketing terminals efficiently and accurately.
• Assist all members, groups, and visitors of the museum with their ticketing needs, including general admission, tours and special events.
• Promote museum programs and sell memberships.
• Communicate effectively with visitors.
• Enforce PMA policies and respond accordingly to emergencies and alarms.
• Work effectively and collaboratively with other departments including but not limited to Development, Special Events, Education and Protection Services.
• Assist visitors at the coat check.
• Ensure all visitor facing spaces, and personal workspaces, adhere to museum standards of cleanliness and sanitation.
• Complete opening and closing procedures in a timely and efficient manner.
• Attend department trainings and meetings.
• Work in other departments when possible, including regular Special Event shift offerings.
• Perform other duties as assigned.

Skills

Customer service

Conflict resolution

Cash handling

Friendly demeanor

Punctuality

Arts interest

Hospitality experience

Retail experience

Education

High School diploma

Job description

The Philadelphia Museum of Art seeks a Visitor Services Assistant to serve as a friendly ambassador, greeting visitors and guiding them through the museum experience. You will operate ticketing terminals, handle admissions, memberships, and events, while upholding museum standards and safety policies.

Ideal candidates bring outstanding customer service, cash handling experience, dependability, and a genuine interest in the arts.