Museum Visitor Experience Ambassador

Dartmouth College; Hanover (NH); On-site; USD 30,000 - 43,000; Full time

Job summary

Dartmouth College's Hood Museum of Art in Hanover, NH seeks a Visitor Services Guide to welcome guests and help ensure a safe, positive experience. You will answer questions, enforce rules, and engage visitors with casual conversations about artworks and museum programs.

The position is regular full time, non-exempt, 40 hours per week, with weekend work required and a strong emphasis on customer service, basic computer skills, and readiness to respond to emergencies.

Qualifications

• High School or equivalency required.
• At least 1 year of customer service experience.
• Ability to stand and walk throughout the day.
• Must obtain First Aid, CPR and AED training.
• Commitment to diversity and to serving a diverse population.

Responsibilities

• Warmly greet visitors and ensure they are attended to.
• Answer questions, enforce rules, and provide assistance.
• Engage visitors in casual conversations about art and programs.
• Monitor safety and security, report unusual or hazardous situations.
• Open/close facilities and monitor alarms and access control.

Skills

Pleasant demeanor

Customer service

Basic computer skills

MS Office

Stand/walk constantly

Good judgment and initiative

Evening on-call flexibility

First Aid CPR AED training

Diversity commitment

Education

High School diploma

Bachelor's degree (preferred)

Job description

Dartmouth College's Hood Museum of Art in Hanover, NH seeks a Visitor Services Guide to welcome guests and help ensure a safe, positive experience. You will answer questions, enforce rules, and engage visitors with casual conversations about artworks and museum programs.

The position is regular full time, non-exempt, 40 hours per week, with weekend work required and a strong emphasis on customer service, basic computer skills, and readiness to respond to emergencies.