Visitor Engagement Associate - PT

Eastern State; Philadelphia (Philadelphia County); On-site; USD 21,000 - 26,000; Full time

Job summary

Eastern State, a renowned museum in Philadelphia, seeks a Visitor Engagement Associate to welcome and inform guests across public spaces. You will guide exhibit talks, encourage dialogue, and support events to create an inclusive, engaging visitor experience.

The role emphasizes strong communication, hospitality, and the ability to manage multiple tasks in a fast-paced museum environment. This on-site position contributes to a welcoming, educational atmosphere for diverse audiences.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years in a public-facing role preferred.
• Comfort speaking to groups in gallery settings.
• Strong hospitality and inclusion mindset.
• Experience with ticketing systems or POS is a plus.

Responsibilities

• Greet visitors and assist with warmth and professionalism.
• Lead exhibit talks and facilitate visitor engagement in exhibitions.
• Provide floor support during programs and special events.
• Check in scheduled groups and ensure a smooth start to visits.
• Respond to visitor questions and feedback, escalating as needed.

Skills

Public speaking

Customer service

Hospitality

Interpersonal skills

Group facilitation

Education

High School Diploma or equivalent

Tools

Ticketing systems

Job description

Description

Job Summary:

The Visitor Engagement Associate supports the day-to-day operations of the museum’s public-facing spaces, ensuring visitors have a welcoming, enriching, and informative experience. This role focuses on visitor experience, exhibit-based programming, and facilitating visitor dialogues, while also helping to check in scheduled groups. Working closely with the larger Learning and Engagement and Retail teams, and colleagues across departments, the Visitor Engagement Associate serves as a knowledgeable and approachable representative of the museum and plays an active role in creating an inclusive, engaging, and visitor-focused environment.

Duties & Responsibilities:

Visitor Engagement & Experience:

• Greet and assist all visitors with warmth and professionalism, serving as a first point of contact.
• Lead exhibit talks and facilitates visitor engagement in exhibition spaces, helping to interpret museum content and spark dialogue.
• Provide support on the floor during programs and special events.
• Check in scheduled groups, ensuring a smooth and welcoming start to their visit.
• Respond to visitor questions and feedback in-real time, escalating concerns as needed to supervisors.

Museum Operations Support:

• Assist with the distribution and return of visitor engagement tools.
• Ensure visitor-facing museum areas are organized, clean, safe, and ready for opening each day and throughout the day.
• Open, close and monitor exhibits, reporting issues such as maintenance needs, visitor incidents, or technical problems. Work to resolve issues in real-time, escalating concerns as needed to supervisors.
• Serve as a point of contact on the radio for routine coordination and assist in emergencies.
• Participate in regular team briefings and contribute to collaborative problem-solving.

Requirements

Required Skills/Abilities:

• High School Diploma or equivalent experience in customer service, education, hospitality, museum studies, or related field.
• 1–2 years of experience in a public-facing role, preferably in a museum or cultural institution.
• Comfortable speaking to groups and engaging diverse audiences in gallery settings.
• Strong interpersonal skills with a demonstrated commitment to hospitality and inclusion.
• Experience with ticketing systems or point-of-sale technology preferred.
• Ability to stay calm under pressure and adapt to a fast-paced, dynamic environment.
• Demonstrated ability to work in a high-traffic environment, handling various tasks simultaneously.
• Previous experience with front-line service operations is preferred.
• Experience working with cross-departmental teams to ensure seamless service delivery.

Physical Requirements:

• Ability to sit for prolonged periods of time.
• Ability to walk all aspects of the 10 acre site each day.
• Ability to work in space where temperatures may vary to cold and hot
• Ability to lift up to 10 pounds