Museum Visitor Experience Host (Flexible Schedule)

Cleveland Museum Of Natural History; Cleveland (OH); Presencial; USD 18.000 - 26.000; Jornada completa

Descripción de la vacante

The Visitor Experience Associate serves as the first point of contact for museum guests, creating a welcoming environment and delivering exceptional customer service. You will assist guests at the welcome desk and in gallery spaces, answer questions, and help with tickets and memberships.

You will stay informed about exhibits and events, coordinate volunteer shifts, and may lead talks, tours, or other experiences, helping visitors have a rewarding learning experience.

Formación

• High school diploma or GED required.
• 1 year of experience in a customer service environment.
• Ability to work weekends and evenings as needed.
• Strong written and verbal communication skills.
• Ability to thrive in a fast-paced environment.

Responsabilidades

• Welcome visitors, scan tickets, and provide information about exhibits, events, programs, and membership packages.
• Facilitate the daily sale of Museum admission tickets, event tickets, programs, and memberships.
• Assist visitors with navigation and advocate for Museum initiatives in gallery space.
• Answer incoming calls and emails, assist with inquiries or direct guests to the appropriate team.
• Opportunity to lead talks, tours, and other museum experiences, fostering a welcoming atmosphere and a rewarding learning experience for visitors.
• Serve as a greeter for self-guided groups, giving the group the code of conduct, maps and any other necessary information.
• Help coordinate volunteer’s shift duties, acting as their main point of contact for assistance.
• Stay informed an up to date on changes in Museum exhibits and upcoming events.
• Ensure the front desk area is neat, and materials are fully stocked.

Conocimientos

Communication skills

Customer service

Flexible schedule

Organizational skills

Fast-paced environment

Educación

High school diploma or GED

Descripción del empleo

The Visitor Experience Associate serves as the first point of contact for museum guests, creating a welcoming environment and delivering exceptional customer service. You will assist guests at the welcome desk and in gallery spaces, answer questions, and help with tickets and memberships.

You will stay informed about exhibits and events, coordinate volunteer shifts, and may lead talks, tours, or other experiences, helping visitors have a rewarding learning experience.