Visitor Services Guide

Dartmouth College; Hanover (NH); Presencial; USD 30.000 - 43.000; Jornada completa

Descripción de la vacante

Dartmouth College's Hood Museum of Art in Hanover, NH seeks a Visitor Services Guide to welcome guests and help ensure a safe, positive experience. You will answer questions, enforce rules, and engage visitors with casual conversations about artworks and museum programs.

The position is regular full time, non-exempt, 40 hours per week, with weekend work required and a strong emphasis on customer service, basic computer skills, and readiness to respond to emergencies.

Formación

• High School or equivalency required.
• At least 1 year of customer service experience.
• Ability to stand and walk throughout the day.
• Must obtain First Aid, CPR and AED training.
• Commitment to diversity and to serving a diverse population.

Responsabilidades

• Warmly greet visitors and ensure they are attended to.
• Answer questions, enforce rules, and provide assistance.
• Engage visitors in casual conversations about art and programs.
• Monitor safety and security, report unusual or hazardous situations.
• Open/close facilities and monitor alarms and access control.

Conocimientos

Pleasant demeanor

Customer service

Basic computer skills

MS Office

Stand/walk constantly

Good judgment and initiative

Evening on-call flexibility

First Aid CPR AED training

Diversity commitment

Educación

High School diploma

Bachelor's degree (preferred)

Descripción del empleo

Position Details

Posting date 11/02/2026

Open Until Filled Yes

Position Number 0136000

Position Title Visitor Services Guide

Hiring Range Minimum $26.43

Hiring Range Maximum $26.43

Union Type SEIU

SEIU Level E

FLSA Status Non-Exempt

Employment Category Regular Full Time

Scheduled Months per Year 12

Scheduled Hours per Week 40

Schedule This position will be expected to work most or all weekends. Theschedule is set based on a seniority bidding process as per unioncontract. Subject to change as necessary.

Location of Position Hanover, NH

Remote Work Eligibility? Onsite only

Is this a term position? No

If yes, length of term in months. NA

Is this a grant funded position? No

Position Purpose To ensure that visitors to the Hood Museum of Art and itsobject-study center have a positive experience while maintaining asafe and secure environment and protecting the museum’s collectionand loans. This includes answering questions, enforcing rules,looking out for suspicious behavior, providing assistance, andengaging visitors in casual conversations about works of art andmuseum programs.

Required Qualifications - Education and Yrs Exp High School or equivalency

Required Qualifications - Skills, Knowledge andAbilities

• Must have a pleasant demeanor and a genuine interest incommunicating with members of the public and providing assistanceto visitors.
• Must have basic computer skills and proficiency with MicrosoftOffice products.
• At least 1 year of customer service experience.
• Able to stand/walk constantly throughout the day and regularlyinteract with the public.
• Must exhibit sound judgment and the ability to calmly andquickly take initiative in emergency situations.
• Flexibility to work on a rotating on-call basis during eveninghours and in case of a systems failure.
• Must obtain and maintain updated First Aid, CPR and AEDtraining and certification.
• Commitment to diversity and to serving the needs of a diversepopulation.

Preferred Qualifications

• Bachelor’s degree.
• Knowledge or interest in art.
• Technical aptitude so as to assist visitors with interactivetechnology throughout the museum.

Department Contact for Recruitment Inquiries Ramie Speicher

Department Contact Phone Number 603-646-3852

Department Contact for Cover Letter and Title Tala Short, Head of Visitor Services

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federallaw. We prohibit discrimination on the basis of race, color,religion, sex, age, national origin, sexual orientation, genderidentity or expression, disability, veteran status, marital status,or any other legally protected status. Applications are welcomefrom all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, whichmay include a criminal background check, reference checks,verification of work history, conduct review, and verification ofany required academic credentials, licenses, and/or certifications,with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment.Background check information will be used in a confidential,non-discriminatory manner consistent with state and federallaw.

Is driving a vehicle (e.g. Dartmouth vehicle or off roadvehicle, rental car, personal car) an essential function of thisjob? Not an essential function

Special Instructions to Applicants UNION POSITIONS ARE AVAILABLE TO SEIU UNION MEMBERS ONLY DURING THEFIRST WEEK OF POSTING . AFTER ONE WEEK OF POSTING, IF THE POSITIONHAS NOT BEEN FILLED INTERNALLY, IT IS OPEN TO THE GENERAL PUBLICAND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY . OPEN TO UNIONMEMBERS ONLY FROM 11/02/2026 THROUGH11/09/2026. Dartmouth College has a Tobacco-Free Policy. Smoking and the use oftobacco-based products (including smokeless tobacco) are prohibitedin all facilities, grounds, vehicles or other areas owned, operatedor occupied by Dartmouth College with no exceptions. For details,please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions Our visitor services team grows and shifts with the seasons, soyou’ll see this role posted frequently throughout the year. Weencourage both new and previous applicants to apply (or reapply) —every posting represents a real opportunity to join our team, andwe look forward to reviewing your application!

Quick Link

https://searchjobs.dartmouth.edu/postings/87744

Key Accountabilities

Description Warmly greets and ensures their availability to all visitors.

Percentage Of Time 15

Description Makes regular rounds through assigned galleries to monitor visitorsand the facility, answer questions, enforce rules, and act as anambassador for the museum and Dartmouth.

Percentage Of Time 25

Description Appropriately engages in conversation with visitors about themuseum and its collections, including special exhibitions,permanent installations within the galleries and across campus,programming, and the Friends of the Hood Museum of Art. Obtainsinformation from others within the organization, asnecessary.

Percentage Of Time 15

Description Monitors visitors’ behaviors and investigates and promptly reportsanything unusual to a supervisor, including hazards, suspiciousactivity, and all abnormal situations.

Percentage Of Time 10

Description Opens, closes, and controls access to museum facilities. Thisincludes access to offices, auditorium, and storage areas;monitoring intrusion alarm, access control panel, and CCTV systems;and completing opening and closing check of museum facilities andthe collection.

Percentage Of Time 10

Description Assures the security of the collection by enforcing museum policiesin public areas. Reports inconsistencies or damage immediately.Prepares daily report on condition of art, the museum climate, andphysical plant.

Percentage Of Time 10

Description Ensures visitors’ safety in the case of an emergency. Follows HoodMuseum of Art Security Guidelines for evacuation of visitors andstaff from the facility in an emergency situation.

Percentage Of Time 5

Description Monitors museum demographics and captures accurate statisticaldata. Administers exit surveys to visitors as instructed.

Percentage Of Time 5

Description Attends training sessions and continues to learn about thecollection and exhibitions.

Percentage Of Time 5

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Demonstrates professionalism and collegiality through actions,interactions, and communications with others appropriate to anenvironment that is welcoming to all.

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Performs other duties as assigned

Supplemental Questions

Required fields are indicated with an asterisk (*)

1. * How did you learn about this employment opportunity?
   • Current Dartmouth employee (Please specify full namebelow)
   • Word of mouth
   • Mentioned on social, digital, or print media (e.g. LinkedInfeed, VOX, Valley News, listserv)
   • [e-mail] email outreach (includes Job Alertnotifications, marketing emails from Talent Acquisition)
   • Recruiter (Please specify full name or event below)
   • abilityJOBS
   • Chronicle of Higher Education
   • Glassdoor
   • Handshake
   • HigherEdJobs
   • HigherEdMilitary
   • Indeed
   • Inside Higher Ed
   • LinkedIn’s Job Board
   • RecruitMilitary
   • Dartmouth’s Job Board (searchjobs.dartmouth.edu)
   • Other (Please specify below)
2. If you would like to add more information to your answer,please specify here:
   
   (Open Ended Question)

Documents Needed to Apply

Required Documents

1. Resume
2. Cover Letter