Museum Safety & Guest Experience Associate

Worcester Art Museum; Worcester (MA); On-site; USD 21,000 - 26,000; Part time

Job summary

The Worcester Art Museum seeks part-time Protective Services Guards to help keep visitors and the collection safe while delivering a welcoming experience for everyone who enters the doors.

This entry-level role involves patrolling galleries and public spaces, monitoring artwork, answering questions, and guiding guests while following clear protocols. Training is provided; prior security experience is not required, with many guards coming from customer service or hospitality backgrounds.

Qualifications

• Entry-level role; prior security experience not required.
• Excellent communication and interpersonal abilities.
• Reliable, punctual and able to work independently.

Responsibilities

• Monitor galleries and public spaces for safety and guidelines.
• Answer questions, provide directions and guest assistance.
• Report issues to supervisors or control room as needed.

Skills

Observational skills

Strong communication

Calm under pressure

Job description

The Worcester Art Museum seeks part-time Protective Services Guards to help keep visitors and the collection safe while delivering a welcoming experience for everyone who enters the doors.

This entry-level role involves patrolling galleries and public spaces, monitoring artwork, answering questions, and guiding guests while following clear protocols. Training is provided; prior security experience is not required, with many guards coming from customer service or hospitality backgrounds.