Museum Shop Sales & Guest Experience Pro

Museum of Fine Arts, Boston; Boston (MA); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

Union affiliation

Part-time position

Job summary

Museum of Fine Arts, Boston is hiring for part-time roles in the Museum Shop to deliver exceptional sales and customer service to diverse visitors. You will communicate product features, assist shoppers, and promote MFA memberships while maintaining shop standards and accuracy at the register.

The position requires enthusiasm, reliability, and the ability to work nights and weekends on a rotating schedule. It offers part-time hours and opportunities to engage with museum programs and events.

Qualifications

• Outgoing and enthusiastic; enjoy sales and customer service.
• Strong interpersonal and closing skills.
• Ability to interact with diverse audiences and support inclusion (IDEA).
• Experience in retail or museum shop sales is a plus.

Responsibilities

• Ring in basic transactions on POS; offer gift-boxing materials at sale.
• Greet customers warmly; assist on the selling floor and on registers.
• Restock and organize merchandise; assist with inventory prep.
• Answer questions about the museum and promotions; upsell memberships.
• Process phone orders and direct visitors to exhibits as needed.

Skills

Customer service

Sales

Interpersonal skills

Attention to detail

Education

High School diploma

College degree preferred

Tools

POS system

Job description

Museum of Fine Arts, Boston is hiring for part-time roles in the Museum Shop to deliver exceptional sales and customer service to diverse visitors. You will communicate product features, assist shoppers, and promote MFA memberships while maintaining shop standards and accuracy at the register.

The position requires enthusiasm, reliability, and the ability to work nights and weekends on a rotating schedule. It offers part-time hours and opportunities to engage with museum programs and events.