Museum Guest Experience Lead (Full-Time)

D'strict; New York (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical and Vision insurance

401(k) employer matching

Paid time off (PTO)

20 complimentary museum tickets per ¼

Job summary

ARTE MUSEUM New York is seeking an Operations Team Member to deliver exceptional guest experiences across front desk, reception, and shop areas. You’ll rotate through Reception, Ticket Checking, Rounding, MD Shop, and Tea Bar, ensuring smooth operations and engaging service for visitors.

The role requires a minimum of 1 year in customer service, a full-time schedule (40 hours/week), and physical stamina. A Food Handler Certificate and US work authorization are required.

Qualifications

• Minimum 1 year of full-time customer service experience.
• Must be available for full-time employment only (40 hours per week).
• Physically able to stand for long periods and lift up to 15–20 lbs.
• Food Handler Certificate required for Tea Bar rotation.
• Must be legally authorized to work in the United States.
• Strong customer service orientation with warm, professional communication.
• Clear verbal communication and ability to explain exhibition content.
• Proactive, adaptable team player with a collaborative mindset.
• Able to handle emergencies calmly and follow guidelines.
• Rotating shifts, including weekends and public holidays.

Responsibilities

• Greet and assist visitors at the front desk and within the museum.
• Provide accurate information about exhibitions, tickets, and policies.
• Rotate across Reception, Ticket Checking, Rounding, MD Shop, and Tea Bar operations.
• Process tickets, manage discounts, and control crowd flow.
• Maintain shop inventory, sales, and cash handling.
• Prepare and serve beverages in Tea Bar and ensure hygiene.

Skills

Customer service

Communication

Active listening

Team player

Job description

ARTE MUSEUM New York is seeking an Operations Team Member to deliver exceptional guest experiences across front desk, reception, and shop areas. You’ll rotate through Reception, Ticket Checking, Rounding, MD Shop, and Tea Bar, ensuring smooth operations and engaging service for visitors.

The role requires a minimum of 1 year in customer service, a full-time schedule (40 hours/week), and physical stamina. A Food Handler Certificate and US work authorization are required.