Guest Experience Lead: Museum Store & Front Desk (Flexible)

Hunter Museum of American Art; Chattanooga (TN); In loco; USD 19.000 - 27.000; Tempo pieno

Descrizione del lavoro

The Hunter Museum of American Art seeks a Guest Services Assistant Manager to coordinate and supervise the staff at the Guest Service desk and Museum Gift Shop, ensuring a high-quality, engaging guest experience.

You will assist in daily operations, oversee cash handling, memberships, and store sales, and partner with other departments on promotions and events, while helping with staff development, training and budgeting.

Competenze

• Bachelor's degree preferred; related customer service work experience including supervisory experience.

Mansioni

• Lead daily operations of the Guest Service desk with focus on customer service, organization and efficiency, ensuring accurate guest visitation data and admissions payments.
• Oversee revenue goals for Museum Store, memberships, and attendance.
• Develop staff through scheduling, supervision, and training; enforce check-in and cash handling procedures.
• Participate in training to stay current on exhibitions, programs and skill development.
• Ensure professional guest interactions and timely resolution of visitor concerns and complaints.
• Collaborate with Facilities to keep public spaces clean and inviting.
• Coordinate with internal teams for memberships, marketing, promotions and events.
• Assist with inventory management, pricing, stocking, receiving and store displays; train staff on product knowledge.
• Support Communications in promoting the museum store via print and digital media, with social media emphasis.
• Assist with promotions including trunk shows, signings, seasonal events and group promotions.
• Assist with budgeting for Guest Service and Museum Store; monitor approved budgets.
• Assist with hiring, training and evaluating Guest Service and Museum Store staff; ensure dress code compliance.
• Attend weekly huddles, meetings and fundraising events; provide administrative support as needed.
• Other duties as assigned.

Conoscenze

Guest service protocols

Leadership

Retail management

POS procedures

MS Office

Social media

Formazione

Bachelor's degree preferred

Descrizione del lavoro

The Hunter Museum of American Art seeks a Guest Services Assistant Manager to coordinate and supervise the staff at the Guest Service desk and Museum Gift Shop, ensuring a high-quality, engaging guest experience.

You will assist in daily operations, oversee cash handling, memberships, and store sales, and partner with other departments on promotions and events, while helping with staff development, training and budgeting.