[ARTE MUSEUM NEW YORK] Museum Operations Team Member

D'strict; New York (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical and Vision insurance

401(k) employer matching

Paid time off (PTO)

20 complimentary museum tickets per ¼

Job summary

ARTE MUSEUM New York is seeking an Operations Team Member to deliver exceptional guest experiences across front desk, reception, and shop areas. You’ll rotate through Reception, Ticket Checking, Rounding, MD Shop, and Tea Bar, ensuring smooth operations and engaging service for visitors.

The role requires a minimum of 1 year in customer service, a full-time schedule (40 hours/week), and physical stamina. A Food Handler Certificate and US work authorization are required.

Qualifications

• Minimum 1 year of full-time customer service experience.
• Must be available for full-time employment only (40 hours per week).
• Physically able to stand for long periods and lift up to 15–20 lbs.
• Food Handler Certificate required for Tea Bar rotation.
• Must be legally authorized to work in the United States.
• Strong customer service orientation with warm, professional communication.
• Clear verbal communication and ability to explain exhibition content.
• Proactive, adaptable team player with a collaborative mindset.
• Able to handle emergencies calmly and follow guidelines.
• Rotating shifts, including weekends and public holidays.

Responsibilities

• Greet and assist visitors at the front desk and within the museum.
• Provide accurate information about exhibitions, tickets, and policies.
• Rotate across Reception, Ticket Checking, Rounding, MD Shop, and Tea Bar operations.
• Process tickets, manage discounts, and control crowd flow.
• Maintain shop inventory, sales, and cash handling.
• Prepare and serve beverages in Tea Bar and ensure hygiene.

Skills

Customer service

Communication

Active listening

Team player

Job description

[About d'strict]

d'strict is a design company that creates innovative spatial experiences by developing content with digital media technology. Our company has always kept pace with the development of technology since its establishment in 2004. Today, d'strict provides custom-developed content upon request (Commercial Service), offers clients a license to media art content, and operates our own exhibition venues (Art Service).

[About d'strict]

d'strict is a design company that creates innovative spatial experiences by developing content with digital media technology. Our company has always kept pace with the development of technology since its establishment in 2004. Today, d'strict provides custom-developed content upon request (Commercial Service), offers clients a license to media art content, and operates our own exhibition venues (Art Service).

d'strict is the creator of numerous highly-acclaimed public art projects, including at K-Pop Square in Seoul, and at Times Square, New York. We are also the producer and operator of "ARTE MUSEUM," the most popular media art exhibition space in Korea. Since September 2020, the exhibition has attracted more than 5 million visitors and has extended its reach to major cities around the globe. d'strict has won numerous domestic and international design awards, including the iF Design Award, for its innovative creative capabilities.

ARTE MUSEUM is an immersive media art exhibition space presented by d'strict, acclaimed for creating the public media art 'WAVE' at COEX in Korea. Exhibits at the ARTE MUSEUM center around the theme 'ETERNAL NATURE', reinterpreting various elements and spaces in nature as immersive media art. The artworks, brought to life through the fusion of various digital media technologies and visual creativity, capture nature's eternal attributes and realistic presentation, allowing visitors to experience nature unconstrained by time and space.

ARTE MUSEUM is a global exhibition brand that launched its first venue in Jeju, South Korea, in September 2020. Since its inception, ARTE MUSEUM has extended its reach to major cities around the globe, establishing itself as a popular exhibition with a cumulative total of five million visitors. It has also won several global design awards, including the iF Design Award.

Join the team at ARTE MUSEUM NEW YORK, d'strict's second but largest media art museum in the US.

https://newyork.artemuseum.com/

Position Title: Operations Team Member

Employer: ARTE MUSEUM New York

Reports To: Operations Team Leader

Operations Team Member Position Summary

Operations Team Member are the heart of the ARTE MUSEUM guest experience — the first face visitors see and the team that keeps every corner of the museum running smoothly. From welcoming guests at the front desk to maintaining the beauty of the exhibition floor, Operations Staff rotate across key functions including Reception, Ticket Checking, Rounding, MD Shop, and Tea Bar(Cafe). If you're passionate about hospitality, thrive in a dynamic environment, and take pride in creating memorable moments for every visitor, this role is for you.

Operations Staff Responsibilities

• Greet and welcome all visitors — including VIPs and large groups — ensuring every guest feels valued from the moment they arrive
• Deliver accurate, engaging information about the exhibition, ticketing, and museum policies
• Rotate across the following operational areas:

Reception & Ticket Checking

• Process ticket verification and validate special discount eligibility
• Manage crowd flow at lobbies and entrances
• Oversee stroller/wheelchair rentals, storage lockers, and VIP invitation tickets
• Handle emergencies and troubleshoot guest concerns with professionalism

Rounding (Exhibition Floor)

• Patrol the exhibition zones to ensure content quality — mapping, warping, and focus integrity
• Report any content or facility issues to the relevant team promptly
• Maintain zone cleanliness and guest comfort, including temperature and scent control
• Organize interactive stations (Live Sketchbook, STAR RAINDROPS, etc.) and collect lost items

MD Shop

• Assist guests with product information and purchases
• Manage inventory, stocking, and quarterly audits
• Process payments, exchanges, and refunds; oversee cash handling and delivery
• Keep the store organized, clean, and visually appealing

Tea Bar (Cafe)

• Take guest orders, prepare and serve beverages with care
• Maintain daily inventory records and ensure kitchen hygiene standards
• Provide friendly, knowledgeable service to walk-in guests

Job Requirements

• Minimum 1 year of full-time customer service experience required
• Must be available for full-time employment only (40 hours per week) — part-time availability will not be considered
• Physically able to remain on your feet for extended periods, walk throughout the museum, and lift up to 15–20 lbs
• Food Handler Certificate (or card) required for Tea Bar rotation
• Must be legally authorized to work in the United States
• Strong customer service orientation with warm, professional communication skills
• Active listening and clear verbal communication; ability to explain exhibition content engagingly
• Proactive, adaptable team player with a collaborative mindset
• Able to handle emergencies calmly and follow operational guidelines
• Comfortable working rotating shifts, including weekends and public holidays
• Upselling skills and a service-first attitude

Why Join Us

• Work within a globally expanding brand with a passionate, creative team
• Contribute directly to shaping the guest experience at ARTE MUSEUM New York

Benefits

• Medical and Vision insurance fully paid by employer
• 401(k) with employer matching
• PTO
• 20 complimentary museum tickets per quarter

Schedule

• 8-hour shift, C Shift (1:30 PM – 9:30 PM)
• Rotating shifts required; availability on weekends and holidays is a must

Job Type: Full-time ONLY (Part-time is not available)
Expected Hours: 40 hours per week
Pay: This is a non-exempt role. $21.00/hour
(Please note: This is strictly a full-time position. We are not accepting part-time applicants at this time.)