Visitor Experience Lead: Museum Operations & Member Sales

The-Isamu-Noguchi-Foundation-and-Garden-Museum; New York (NY); On-site; USD 55,000 - 57,000; Full time

Job summary

The Noguchi Museum in Long Island City, NY is seeking a full-time Assistant Manager in the Visitor Experience department to oversee daily operations, membership sales, staff training, and guest services during museum hours, with occasional evening or weekend shifts.

Reporting to the Manager of Visitor Experience, you will lead front desk operations, manage cash handling, support education programs, and coordinate with Security and Gallery Attendants to ensure a welcoming, efficient museum

Qualifications

• At least 3 years’ experience in a public-facing hospitality or customer service role.
• Ability to work collaboratively and provide feedback to staff at all levels.
• Experience in museums, galleries, or performing arts venues preferred.
• Excellent written and verbal communication skills.
• Strong computer skills and quick learning of new systems.
• Foreign language fluency (Japanese, Spanish, Mandarin) is a strong advantage.

Responsibilities

• With Manager, supervise daily operations; open/close museum and oversee cash handling.
• Ensure hospitality and customer service; resolve inquiries and maintain welcoming environment.
• Propose and develop projects for museum operations, staff morale, and culture.
• Lead membership sales at Front Desk; train staff on membership levels and soft selling techniques.
• Manage Front Desk materials, POS, and related systems.
• Know ticketing partners; assist public with info.
• Handle phone and email inquiries.
• Attend special events outside hours.
• Coordinate Education and Visitor Experience teams sharing knowledge.
• Ensure cooperation between Gallery Attendants and Security.
• Cover Gallery Attendant posts as needed.
• Assist Education Programs, Group Tours; manage payments and crowd control.
• Be department point person for day-of operations for special events.
• Ensure in-gallery signage up-to-date; communicate with Communications.
• Use Incident Reporting System.
• Attend and, when necessary, lead department meetings.

Skills

Public-facing hospitality

Customer service

Team collaboration

Communication skills

Multilingual advantage

Tools

POS systems

Job description

The Noguchi Museum in Long Island City, NY is seeking a full-time Assistant Manager in the Visitor Experience department to oversee daily operations, membership sales, staff training, and guest services during museum hours, with occasional evening or weekend shifts.

Reporting to the Manager of Visitor Experience, you will lead front desk operations, manage cash handling, support education programs, and coordinate with Security and Gallery Attendants to ensure a welcoming, efficient museum