Guest Experience & Operations Specialist (Museum, NY)

D'strict; New York (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical and Vision insurance

401(k) with employer matching

Paid time off

20 complimentary museum tickets per q

Job summary

ARTE MUSEUM New York is seeking an Operations Team Member to welcome guests, answer questions, and keep the museum running smoothly. You will rotate across reception, ticket checking, the exhibition floor, the shop, and the cafe, delivering exceptional service in a dynamic environment.

The role requires at least 1 year in customer service, a Food Handler Certificate for Tea Bar rotation, and full-time availability (40 hours/week). Join a globally expanding brand with strong guest focus.

Qualifications

• Minimum 1 year of full-time customer service experience.
• Must be available for full-time 40 hours per week.
• Physically able to stand, walk, and lift up to 15-20 lbs.
• Food Handler Certificate required for Tea Bar rotation.
• Authorized to work in the United States.
• Strong communication and active listening skills.

Responsibilities

• Greet and welcome visitors, including VIPs and large groups.
• Provide accurate information about exhibitions, tickets, and policies.
• Rotate across Reception, Ticket Checking, Rounding, Shop, and Tea Bar.
• Assist guests with purchases and maintain storefront.
• Maintain cleanliness and guest comfort throughout the museum.

Skills

Customer service

Education

Food Handler Certificate

Job description

ARTE MUSEUM New York is seeking an Operations Team Member to welcome guests, answer questions, and keep the museum running smoothly. You will rotate across reception, ticket checking, the exhibition floor, the shop, and the cafe, delivering exceptional service in a dynamic environment.

The role requires at least 1 year in customer service, a Food Handler Certificate for Tea Bar rotation, and full-time availability (40 hours/week). Join a globally expanding brand with strong guest focus.