Municipal IT Specialist II – On-Site & Tier 2 Escalation

Maestro Technologies, Inc.; Belvidere (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Maestro Technologies, Inc. seeks a Level 2 Technical Support Specialist for our municipal IT team. The role serves as an escalation point and helps maintain digital infrastructure across government offices and public libraries.

You will travel to multiple municipal and library locations to provide on-site support, manage helpdesk tickets, and assist with Windows-based user accounts in Active Directory and Azure AD.

Qualifications

• Experience providing Level 2 escalation support for hardware/software issues.
• Willingness to travel to municipal and library locations.
• Familiarity with Active Directory and Azure AD for user/account management.

Responsibilities

• Serve as Tier 2 escalation point for complex hardware/software issues.
• Provide on-site and remote user support across multiple municipal locations.
• Create and manage helpdesk tickets to track, prioritize and resolve issues.
• Manage user accounts and security groups in Active Directory and Azure AD.
• Support public-facing computers across library locations with Deep Freeze for nightly reboots.
• Lead Wi-Fi setup and configuration at multiple locations.
• Perform PC deployment tasks including system images, profile migrations/backups, and network drive mappings.

Skills

Customer service

On-site support

Escalation handling

Travel for work

Tools

Active Directory

Azure AD

Deep Freeze

Wi-Fi networking

System imaging & deployments

Job description

Maestro Technologies, Inc. seeks a Level 2 Technical Support Specialist for our municipal IT team. The role serves as an escalation point and helps maintain digital infrastructure across government offices and public libraries.

You will travel to multiple municipal and library locations to provide on-site support, manage helpdesk tickets, and assist with Windows-based user accounts in Active Directory and Azure AD.