On-Site IT Support Specialist

Magnera Corporation; Tennessee; On-site; USD 40,000 - 55,000; Full time

Job summary

Magnera Corporation seeks a first-line on-site IT support specialist to assist at assigned locations, handling incidents, service requests, and basic hardware setup. You will log, categorize, and resolve routine issues using documented procedures and tools, while escalating complex problems to Level 2 as needed.

Ideal candidates have 1–3 years in IT support, strong communication skills, and familiarity with Windows, Office, Active Directory, and SolarWinds Service Desk.

Qualifications

• Bachelor’s degree or equivalent; 1–3 years in IT support preferred.
• Basic IT troubleshooting knowledge and customer support practices.
• Ability to follow technical documentation, procedures, and instructions accurately.
• Good written and verbal communication skills.

Responsibilities

• Provides first-line on-site IT support for assigned locations.
• Logs, categorizes, prioritizes, and updates incidents in the call-tracking system.
• Resolves common IT issues using documented procedures and standard tools.
• Escalates complex incidents to Level 2 or other resolver groups.
• Supports on-site activities including basic hardware setup and user access requests.
• Keeps tickets updated with clear information for handover or escalation.
• Adheres to defined service processes and operating level agreements.
• Maintains awareness of on-site IT assets and assists with asset management.
• Contributes to knowledge base and identifies documentation gaps.
• Participates in daily operations meetings when required.
• Maintains customer-focused approach and positive relationships with on-site users.

Skills

IT support

Customer service

Troubleshooting

Communication skills

Education

Bachelor’s degree or equivalent

Tools

SolarWinds Service Desk

Active Directory

Microsoft Office

Job description

Magnera Corporation seeks a first-line on-site IT support specialist to assist at assigned locations, handling incidents, service requests, and basic hardware setup. You will log, categorize, and resolve routine issues using documented procedures and tools, while escalating complex problems to Level 2 as needed.

Ideal candidates have 1–3 years in IT support, strong communication skills, and familiarity with Windows, Office, Active Directory, and SolarWinds Service Desk.