INFORMATION TECHNOLOGY SPECIALIST II

Maestro Technologies, Inc.; Belvidere (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Maestro Technologies, Inc. seeks a Level 2 Technical Support Specialist for our municipal IT team. The role serves as an escalation point and helps maintain digital infrastructure across government offices and public libraries.

You will travel to multiple municipal and library locations to provide on-site support, manage helpdesk tickets, and assist with Windows-based user accounts in Active Directory and Azure AD.

Qualifications

• Experience providing Level 2 escalation support for hardware/software issues.
• Willingness to travel to municipal and library locations.
• Familiarity with Active Directory and Azure AD for user/account management.

Responsibilities

• Serve as Tier 2 escalation point for complex hardware/software issues.
• Provide on-site and remote user support across multiple municipal locations.
• Create and manage helpdesk tickets to track, prioritize and resolve issues.
• Manage user accounts and security groups in Active Directory and Azure AD.
• Support public-facing computers across library locations with Deep Freeze for nightly reboots.
• Lead Wi-Fi setup and configuration at multiple locations.
• Perform PC deployment tasks including system images, profile migrations/backups, and network drive mappings.

Skills

Customer service

On-site support

Escalation handling

Travel for work

Tools

Active Directory

Azure AD

Deep Freeze

Wi-Fi networking

System imaging & deployments

Job description

We are seeking a skilled and proactive Level 2 Technical Support Specialist to join our municipal IT team. This role serves as a critical escalation point for technical issues and plays a key role in maintaining the digital infrastructure that supports our community services across multiple Locations, including government offices and public libraries.

Primary Responsibilities

Technical Support & Customer Service

• Provide exceptional customer service while answering phones and assisting users both remotely and in person.
• Travel to multiple municipal and library locations to provide on-site technical assistance.
• Create and manage helpdesk tickets to ensure all issues are tracked, prioritized, and resolved efficiently.
• Act as the Tier 2 escalation point for complex hardware and software issues, including system crashes and BSOD diagnostics.
• Manage and maintain user accounts and security groups within Active Directory and Azure AD.

Library & Infrastructure Support

• Support public-facing computers across four library locations, ensuring system integrity using Deep Freeze to facilitate nightly reboots.
• Lead the physical setup and configuration of Wi-Fi networking at multiple locations to ensure reliable connectivity.
• Execute advanced PC deployment tasks: creating/deploying system images, performing profile migrations/backups, and mapping network drives.
• Support a diverse portfolio of department-specific applications (Public Works, Finance, Public