Senior IT Technician - Tier 2 Escalation & Infra

Champagne Metals; Middlebury (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA/Medical FSA/Dependent Care FSA

Paid time off 15 days

Long-Term Disability insurance

Life Insurance & AD&D

401(k) with 100% employer match up to

5% of pay vesting

Job summary

Champagne Metals is seeking a Senior IT Technician to provide Tier 2 support and serve as the primary escalation point for Tier 1 in our Indiana operations. You will troubleshoot Windows, macOS, endpoints, and business applications, while mentoring Tier 1 staff and improving documentation.

Responsibilities include managing Microsoft 365, Entra ID, Intune, VPNs, backups, and infrastructure monitoring. You will collaborate with location teams on IT projects and deployments across company sites in

Qualifications

• Three or more years in IT support, systems administration, or network support preferred.
• Strong knowledge of Windows environments and Microsoft 365 administration.
• Experience with Entra ID, Intune, endpoint management, identity and access troubleshooting.
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, switches, wireless networks, and firewalls.
• Experience supporting servers, cloud platforms, backups, and business applications, with strong analytical and communication skills.
• Mentoring junior technical staff; Microsoft, CompTIA Network+, Security+ or similar certifications are beneficial.

Responsibilities

• Serve as the primary Tier 2 escalation resource for the IT Technician and resolve complex incidents through completion.
• Troubleshoot advanced Windows, macOS, hardware, application, endpoint, printer, and conferencing-system issues.
• Administer and support Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Microsoft Entra ID, licensing, MFA, and user access.
• Support Microsoft Intune enrollment, compliance policies, application deployment, endpoint configuration, patching, and device lifecycle management.
• Troubleshoot wired and wireless networks, VPNs, DNS, DHCP, VLANs, switches, access points, firewalls, and ISP connectivity under approved procedures.
• Support servers, virtual systems, cloud services, backups, and infrastructure monitoring as assigned.
• Resolve advanced ERP, CRM, Power BI, ChatGPT, and business-application issues; investigate email and account-security incidents.
• Perform root-cause analysis, identify recurring trends, and maintain procedures, diagrams, standards, and knowledge-base articles.
• Assist with new-location deployments, infrastructure upgrades, equipment refreshes, change management, and IT projects.

Skills

Windows OS

M365 admin

Entra ID

Intune

Identity & access

Networking basics

Firewalls

Server backups

Analytical skills

Mentoring juniors

Job description

Champagne Metals is seeking a Senior IT Technician to provide Tier 2 support and serve as the primary escalation point for Tier 1 in our Indiana operations. You will troubleshoot Windows, macOS, endpoints, and business applications, while mentoring Tier 1 staff and improving documentation.

Responsibilities include managing Microsoft 365, Entra ID, Intune, VPNs, backups, and infrastructure monitoring. You will collaborate with location teams on IT projects and deployments across company sites in