Multivendor Healthcare Tech Field Service Engineer

Centella; Fort Myers (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Training & development

401K with match

Medical & dental

Paid time off

Job summary

Centella is seeking an HTS Customer Service Engineer to maintain, install, update, and service multivendor equipment in Southwest Florida. The role requires engaging with physicians, nurses, and technicians and preferably residing in Lee or Collier County to cover Centella’s West Coast Florida territory.

Ideal candidates will have an engineering background and 4+ years with Philips Cardiac/Angio, plus multivendor experience and strong communication skills.

Qualifications

• Electrical or Biomedical Engineering degree, or equivalent field service experience for medical imaging systems.
• Multivendor experience; preferred Siemens, GE, and Philips.
• 4+ years’ experience with Philips Cardiac/Angio.
• OEM training preferred.
• Troubleshooting hardware and software knowledge.
• Medical system repair and installation skills.
• Excellent customer service and oral communication.
• Basic math and reasoning skills.

Responsibilities

• Interact with customers in a courteous and professional manner to resolve service issues.
• Repair systems including diagnostic imaging, therapy, computer, and network systems at customer sites.
• Perform planned maintenance and equipment modifications with minimal supervision.
• Complete required documentation promptly and legibly.
• Install equipment including uncrating, wiring, calibrations, and turnover paperwork.
• Manage parts pickup, returns, and usage documentation.
• Takes after-hour calls on a rotating schedule.
• Work overtime as needed.
• Continually expand knowledge by field assignments.
• Follow safety and regulatory procedures.
• Ensure accurate entry of service orders into software.

Skills

Customer service

Troubleshooting

Documentation

Electrical engineering

Multivendor experience

Safe driving

Communication

Education

Electrical or Biomedical Engineering degree

Tools

Job description

Centella is seeking an HTS Customer Service Engineer to maintain, install, update, and service multivendor equipment in Southwest Florida. The role requires engaging with physicians, nurses, and technicians and preferably residing in Lee or Collier County to cover Centella’s West Coast Florida territory.

Ideal candidates will have an engineering background and 4+ years with Philips Cardiac/Angio, plus multivendor experience and strong communication skills.