Customer Service Engineer (HTS)

Centella; Fort Myers (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Training & development

401K with match

Medical & dental

Paid time off

Job summary

Centella is seeking an HTS Customer Service Engineer to maintain, install, update, and service multivendor equipment in Southwest Florida. The role requires engaging with physicians, nurses, and technicians and preferably residing in Lee or Collier County to cover Centella’s West Coast Florida territory.

Ideal candidates will have an engineering background and 4+ years with Philips Cardiac/Angio, plus multivendor experience and strong communication skills.

Qualifications

• Electrical or Biomedical Engineering degree, or equivalent field service experience for medical imaging systems.
• Multivendor experience; preferred Siemens, GE, and Philips.
• 4+ years’ experience with Philips Cardiac/Angio.
• OEM training preferred.
• Troubleshooting hardware and software knowledge.
• Medical system repair and installation skills.
• Excellent customer service and oral communication.
• Basic math and reasoning skills.

Responsibilities

• Interact with customers in a courteous and professional manner to resolve service issues.
• Repair systems including diagnostic imaging, therapy, computer, and network systems at customer sites.
• Perform planned maintenance and equipment modifications with minimal supervision.
• Complete required documentation promptly and legibly.
• Install equipment including uncrating, wiring, calibrations, and turnover paperwork.
• Manage parts pickup, returns, and usage documentation.
• Takes after-hour calls on a rotating schedule.
• Work overtime as needed.
• Continually expand knowledge by field assignments.
• Follow safety and regulatory procedures.
• Ensure accurate entry of service orders into software.

Skills

Customer service

Troubleshooting

Documentation

Electrical engineering

Multivendor experience

Safe driving

Communication

Education

Electrical or Biomedical Engineering degree

Tools

Job description

World Class Account Executives. Dedicated Engineers. Inspired Leadership. Centella has over 50 years of reliable and trusted service in the advanced healthcare technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving – and life-changing – heroes that South Florida needs.

Details on the role

Are you interested in working on life-saving technology? Do you have a Biomedical or Electrical Engineering background? As a Healthcare Technology Solutions (HTS) Customer Service Engineer (CSE) at Centella, you interact with physicians, nurses, and technicians. The HTS Customer Service Engineer is responsible for maintaining, installing, updating, and servicing GE and Philips equipment. This allows our customers to focus on what is most important, the patient!

Job Summary

The Healthcare Technology Solutions HTS Customer Service Engineer is responsible for maintaining, installing, updating, and servicing Multivendor Equipment in Southwest Florida. This individual must preferably reside in Lee or Collier County and will work throughout Centella’s West Coast Florida territory.

Main Duties and Responsibilities

• Interact with Customers (internal and external) in a courteous and professional manner to solve the assigned service issues.
• Repair of systems, including diagnostic imaging systems, therapy systems, computer systems, and clinical network systems at customer sites, utilizing available resources including other HTS CSE's knowledgeable in the specific modalities.
• Perform planned maintenance and equipment modifications on a timely basis with minimal supervision.
• Complete required documentation on a timely and legible basis as requested.
• Installation of equipment which may include uncrating, inventory, mechanical assembly, interconnecting cabling, electrical and mechanical calibrations, and adjustments, all testing required for successful equipment turnover to customer, and all paperwork required by manufacturer, local, regional, national, and international regulatory agencies.
• Responsible for picking up parts ordered for assigned jobs, returning defective or unused parts, and documenting parts used per company policy and procedure.
• Takes after-hour calls on a rotating basis according to the annual on-call schedule.
• Work overtime as necessary during on-call weeks and at other times as required.
• Through field assignments, continuously improve and expand knowledge and expertise in repairing and servicing a variety of equipment.
• Be a safe and courteous driver always.
• Follow regulatory, safety, and work procedures always.
• Ensure accurate entry of all service orders into the software system.

Qualifications

• Electrical Engineering degree, Biomedical Engineering degree, or equivalent Field Service Engineer experience servicing, but not limited to medical imaging systems (MRI, AX/X-ray, Ultrasound, etc.)
• Must have multivendor experience (Preferred in Siemens, GE, and Philips).
• Minimum of 4 years' experience working on Philips Cardiac/Angio.
• OEM trained is highly preferred.
• Must be able to demonstrate knowledge of troubleshooting with hardware components and software.
• Skilled in medical or other system repair and installation.
• Must have excellent customer service skills and good oral communication.
• Basic math functions and reasoning ability are required.

Skills and Abilities

• Customer service focus (internal & external)
• Problem-solving skills
• Deductive reasoning? Wait, I see mis-escaped? Let's correct: no.
• Deductive reasoning
• Ability to document and record information.
• Processing information
• Safe driving
• Inspecting equipment, structures, and material
• Mathematics
• Physical Flexibility and static strength
• Memorization
• Instructing and teaching others
• Monitor processes, materials, and surroundings.

What's in it for you?

• Training and development
• 401K with company match
• Medical, Dental, Vision, Life, STD, LTD, and other Voluntary Benefits
• Paid Time Off

We invite qualified applicants to apply and come join our collaborative and winning team in a family business, that has become a business of families!