Onsite Healthcare Tech CSM – Cape Coral

Centella; Cape Coral (FL); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401k with company match

Paid Time Off

Health Savings Account

Flexible Spending Account

Job summary

Centella is seeking a Customer Success Manager (HTS) to own post-sales engagement for Healthcare Technology Solutions within health systems. This on-site role focuses on building trusted relationships with key account stakeholders, coordinating services, and managing asset and project activities from onboarding through long-term support.

You will lead implementations, create customer playbooks, present business reviews showing ROI, identify opportunities to improve workflows, and collaborate

Qualifications

• Bachelor’s degree in medical, engineering or business; healthcare background is a plus.
• 3–5+ years managing strategic healthcare accounts.
• PMP or portfolio/asset/project management experience; strong organizational skills.
• Lean Six-Sigma certification is preferred.

Responsibilities

• Provide comprehensive customer success management for the HTS portfolio and account relationships.
• Coordinate services and track performance with service teams to ensure equipment services are completed.
• Develop and maintain relationships within key accounts and facilitate cross-functional communication.
• Establish regular engagements with stakeholders to review service issues and needs.
• Lead implementation of Healthcare Technology Equipment and Services within Health Systems.
• Create a customer playbook including onboarding guides, engagement cadence, and KPI metrics.

Skills

Verbal communication

Written communication

Relationship management

Presentation skills

Time management

Problem solving

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree

PMP certification

Lean Six Sigma (Yellow/Green/Master)

Tools

Dynamics

Job description

Centella is seeking a Customer Success Manager (HTS) to own post-sales engagement for Healthcare Technology Solutions within health systems. This on-site role focuses on building trusted relationships with key account stakeholders, coordinating services, and managing asset and project activities from onboarding through long-term support.

You will lead implementations, create customer playbooks, present business reviews showing ROI, identify opportunities to improve workflows, and collaborate