Customer Service Engineer

Centella; Miami (FL); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Centella in South Florida is seeking a Customer Service Engineer to maintain, install, update, and service Multivendor imaging equipment. The role covers X-ray, angiography, and related modalities across the Miami-Dade, Broward, and Palm Beach counties.

The ideal candidate has an Electrical Engineering background or equivalent field service experience with Siemens, GE, and Philips systems, and 3–5+ years of hands-on troubleshooting. A strong customer-service orientation is essential.

Qualifications

• Electrical Engineering degree or equivalent Field Service Engineer experience on medical imaging systems
• Multivendor experience with Siemens, GE, and Philips
• 3–5+ years of hands-on hardware and software troubleshooting
• Strong customer service and communication skills

Responsibilities

• Interact with customers in a courteous and professional manner to resolve service issues
• Repair systems including diagnostic imaging, therapy, computer, and network systems at customer sites
• Perform planned maintenance and equipment modifications with minimal supervision
• Complete required documentation timely and legibly
• Install equipment and complete turnover paperwork per requirements
• Handle parts pickup/return and document usage per policy
• Take after-hours calls on a rotating schedule
• Participate in Centella training courses
• Continually improve knowledge in repairing and servicing equipment
• Maintain safe and courteous driving and follow all safety procedures
• Ensure accurate entry of service orders into software

Skills

Customer service

Problem-solving

Attention to detail

Oral communication

Mathematics

Electrical engineering knowledge

Education

Electrical Engineering degree

Tools

Siemens equipment

GE equipment

Philips equipment

Job description

Job Details

Job Location: Miami, FL 33126, (This position is located in the Fort Myers/Naples area, focused on XP (X-ray) and AP (Angiography)

About Centella

World Class Account Executives. Dedicated Engineers. Inspired Leadership. Centella has over 50 years of reliable and trusted service in the advanced healthcare technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving – and life-changing – heroes that South Florida needs.

Details on the role

Are you interested in working on life-saving technology? Do you have an electrical engineering background? As a Customer Service Engineer (CSE) at Centella you interact with physicians, nurses, and technicians.The CSE is responsible for maintaining, installing, updating, and servicing GE and Philips equipment. This allows our customers to focus on what is most important, the patient!

Job Summary

The Customer Service Engineer is responsible for maintaining, installing, updating, and servicing Multivendor Equipment in South Florida. This individual must preferably reside in Miami-Dade, Broward, or Palm Beach County, and will work throughout Centella’s South Florida territory.

Main Duties and Responsibilities

• Interact with Customers (internal and external) in a courteous and professional manner to solve the assigned service issues.
• Repair of systems, including diagnostic imaging systems, therapy systems, computer systems, and clinical network systems at customer sites, utilizing available resources including other CSE's knowledgeable in the specific modalities.
• Perform planned maintenance and equipment modifications on a timely basis with minimal supervision.
• Complete required documentation on a timely and legible basis as requested.
• Installation of equipment which may include uncrating, inventory, mechanical assembly, interconnecting cabling, electrical and mechanicalcalibrations, and adjustments, all testing required for successful equipment turnover to customer, and all paperwork required by manufacturer, local, regional, national, and international regulatory agencies.
• Responsible for picking up parts ordered for assigned jobs, returning defective or unused parts, and documenting parts used per company policy and procedure.
• Takes after-hour calls on a rotating basis according to the annual on-call schedule.
• Work overtime as necessary during on-call weeks and at other times as required.
• Actively participate in Centella training courses.
• Through field assignments, continuously improve and expand knowledge and expertise in repairing and servicing a variety of equipment.
• Be a safe and courteous driver always.
• Follow regulatory, safety, and work procedures always.
• Ensure accurate entry of all service orders into the software system.

Qualifications

• Electrical Engineering degree or equivalent Field Service Engineer experience servicing, but not limited to medical imaging systems (X-ray, Ultrasound, Angiography, etc.)
• Multivendor experience preferred in Siemens, GE, and Philips.
• 3 - 5years or more of experience that is sufficient to demonstrate knowledge of troubleshooting with hardware components and software.
• Skilled in medical or other system repair and installation, customer service experience and good oral communication is preferred. Basic math functions and reasoning ability are required.

Skills and Abilities

• Customer service focus (internal & external)
• Problem-solving skills
• Attention to detail
• Active listening
• Written comprehension
• Deductive reasoning
• Ability to document and record information.
• Processing information
• Computer skills
• Safe driving
• Inspecting equipment, structures, and material
• Mathematics
• Physical Flexibility and static strength
• Memorization
• Instructing and teaching others
• Monitor processes, materials, and surroundings.

What's in it for you?

• Hybrid work schedule
• Career Growth Opportunities
• Training and development
• 401K with company match
• Medical, Dental, Vision, Life, STD, LTD, and other Voluntary Benefits
• Paid Time Off

We invite qualified applicants to apply and come join our collaborative and winning team in a family business, that has become a business of families!

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