Customer Service Engineer

Paycom; Miami (FL); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work schedule

Career growth opportunities

Training and development

401K with company match

Medical, Dental, Vision, Life, STD, LT

Job summary

Centella is seeking a Customer Service Engineer to maintain, install, update, and service multivendor medical imaging equipment in South Florida. The role requires electrical engineering background and multivendor experience, with responsibilities spanning installation, maintenance, and on-site support across MI/CT modalities.

The successful candidate will troubleshoot hardware and software, handle on-call shifts, and ensure proper documentation and regulatory compliance while serving physicians

Qualifications

• Electrical Engineering degree or equivalent field service experience servicing medical imaging systems (MI, CT, etc.).
• Multivendor experience preferred in Siemens, GE, and Philips.

Responsibilities

• Interact with customers in a courteous and professional manner to solve service issues.
• Repair of systems including diagnostic imaging, therapy, computer, and clinical network systems at customer sites.
• Perform planned maintenance and equipment modifications with minimal supervision.
• Installation of equipment including uncrating, wiring, calibration, and turnover paperwork.
• Enter service orders into the software system accurately.
• Take after-hours calls on a rotating on-call schedule and work overtime as needed.

Skills

Customer service

Problem solving

Attention to detail

Active listening

Documentation

Education

Electrical Engineering degree

Tools

Siemens equipment

GE equipment

Philips equipment

Job description

(This position is located in the Fort Myers/Naples area, focused on MI and CT)About CentellaWorld Class Account Executives. Dedicated Engineers. Inspired Leadership. Centella has over 50 years of reliable and trusted service in the advanced healthcare technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving – and life-changing – heroes that South Florida needs.Details on the roleAre you interested in working on life-saving technology? Do you have an electrical engineering background? As a Customer Service Engineer (CSE) at Centella you interact with physicians, nurses, and technicians. The CSE is responsible for maintaining, installing, updating, and servicing GE and Philips equipment. This allows our customers to focus on what is most important, the patient!Job SummaryThe Customer Service Engineer is responsible for maintaining, installing, updating, and servicing Multivendor Equipment in South Florida. This individual must preferably reside in Miami-Dade, Broward, or Palm Beach County, and will work throughout Centella’s South Florida territory.Main Duties and ResponsibilitiesInteract with Customers (internal and external) in a courteous and professional manner to solve the assigned service issues.Repair of systems, including diagnostic imaging systems, therapy systems, computer systems, and clinical network systems at customer sites, utilizing available resources including other CSE's knowledgeable in the specific modalities.Perform planned maintenance and equipment modifications on a timely basis with minimal supervision.Complete required documentation on a timely and legible basis as requested.Installation of equipment which may include uncrating, inventory, mechanical assembly, interconnecting cabling, electrical and mechanical calibrations, and adjustments, all testing required for successful equipment turnover to customer, and all paperwork required by manufacturer, local, regional, national, and international regulatory agencies.Responsible for picking up parts ordered for assigned jobs, returning defective or unused parts, and documenting parts used per company policy and procedure.Takes after-hour calls on a rotating basis according to the annual on-call schedule.Work overtime as necessary during on-call weeks and at other times as required.Actively participate in Centella training courses.Through field assignments, continuously improve and expand knowledge and expertise in repairing and servicing a variety of equipment.Be a safe and courteous driver always.Follow regulatory, safety, and work procedures always.Ensure accurate entry of all service orders into the software system.QualificationsElectrical Engineering degree or equivalent Field Service Engineer experience servicing, but not limited to medical imaging systems (MI, and CT, etc.)Multivendor experience preferred in Siemens, GE, and Philips.3 - 5 years or more of experience that is sufficient to demonstrate knowledge of troubleshooting with hardware components and software.Skilled in medical or other system repair and installation, customer service experience and good oral communication is preferred. Basic math functions and reasoning ability are required.Skills and AbilitiesCustomer service focus (internal & external)Problem-solving skillsAttention to detailActive listeningWritten comprehensionDeductive reasoningAbility to document and record information.Processing informationComputer skillsSafe drivingInspecting equipment, structures, and materialMathematicsPhysical Flexibility and static strengthMemorizationInstructing and teaching othersMonitor processes, materials, and surroundings.What's in it for you?Hybrid work scheduleCareer Growth OpportunitiesTraining and development401K with company matchMedical, Dental, Vision, Life, STD, LTD, and other Voluntary BenefitsPaid Time OffWe invite qualified applicants to apply and come join our collaborative and winning team in a family business, that has become a business of families!