MultiUnit General Manager

Confidential Hospitality Group; Warwick (RI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental insurance

Employee discounts

Tuition assistance

Job summary

Confidential Hospitality Group is seeking a Multi Unit General Manager to oversee operations across multiple locations in Rhode Island. You will lead restaurant teams, drive profitability, and ensure standards in service, quality and safety while engaging with guests and the local community.

The role requires extensive hospitality leadership, a proven track record managing high-volume restaurants, and the ability to develop staff and implement effective business plans.

Qualifications

• Oversee day-to-day operations of multiple locations.
• Exceed customer expectations of service, food quality, and cleanliness.
• Address and resolve customer complaints quickly and professionally.
• Maintain a positive brand image through community involvement.
• Ensure food safety, product and facility standards.

Responsibilities

• Lead multiple units to achieve business targets and standards.
• Develop and coach leadership for each site.
• Manage budgets, P&L, and marketing alignment with the Marketing Manager.
• Coordinate with Kitchen Manager on purchases and inventory control.
• Prepare reports and maintain records with accuracy.

Skills

Operations management

Staff development

Budgeting

Customer service

Education

Bachelor's degree in Hospitality Management or Business

Tools

POS & inventory systems

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Dental insurance
• Employee discounts
• Tuition assistance

The Multi Unit General Manager is responsible for overseeing and managing the operations of multiple locations. You will ensure that each location operates efficiently and meets business targets.

The position will also be responsible for all restaurant operations, developing the team and overseeing the financial performance of the restaurant. The position requires someone with an excellent work ethic and dedication to hospitality. Someone who loves interacting with guests, is detail-oriented, organized, and is a team player.

QUALIFICATIONS

• Oversee day to day operations of multiple locations, ensuring all sites meet company standards for quality, efficiency, and service.
• Exceeding customer expectations of service, food quality, and cleanliness
• Addressing and resolving customer complaints quickly and professionally
• Maintaining a positive company and brand image through involvement in the community
• Maintaining company standards in food safety, product and facility specifications
• Ensuring a safe, secure, and healthy restaurant by following sanitation standards and procedures; complying with health and legal regulations and maintaining security systems
• Hiring, training and disciplining staff
• Working with Marketing Manager to implement marketing programs to attract new customers
• Working with the Kitchen Manager to control purchases and inventory
• Developing a successful restaurant business plan, including budgets, marketing, sales projections and evaluation of competitors
• Ensuring the profitability and strong financial performance of restaurant
• Filling out and submitting all required reports and maintaining records in a timely and accurate manner
• Keeping up to date on industry trends

EDUCATION and/or EXPERIENCE

• College degree from an accredited university in Hospitality Management, or Business, strongly preferred
• 3+ years’ experience as a General Manager of a restaurant with over $3M in sales required
• Extensive wine and spirits knowledge with experience actively managing or overseeing dynamic wine and beverage programs
• 3+ years of quick service restaurant experience
• Scheduling, inventory and purchasing experience
• Proficient with front of the house staff training

CERTIFICATIONS AND LICENSING

• Food Safety, Servesafe