Multi-Unit Manager

Ontario Trillium Foundation; Peabody (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Bonus eligibility

Job summary

Ontario Trillium Foundation seeks a Multi-Unit Manager to provide leadership across 5–8 restaurants, supporting Restaurant Managers to ensure brand standards, guest service, and profitability. You’ll analyze sales, drive improvement, and lead training across marketing initiatives and new product launches.

The role emphasizes coaching, team development, and delivering a clear strategic vision while maintaining strong operations and financial discipline across the portfolio.

Qualifications

• 2 years' experience in multi-unit or similar roles in retail, restaurant, or hospitality.
• Fluent in spoken and written English.
• Basic computer skills.
• Basic math and financial management.

Responsibilities

• Lead 5–8 restaurants within portfolio to meet Brand standards and guest experience goals.
• Support Restaurant Managers to maximize sales, profitability, and operational excellence.
• Recruit, hire, and develop restaurant managers; oversee performance and progression.
• Coach managers to improve sales, profitability, and guest satisfaction; lead team meetings.
• Deliver training on marketing initiatives, new products, and brand standards.
• Analyze restaurant performance and implement improvement plans across operations.

Skills

Analytical skills

Business acumen

Teamwork

Punctuality

Learning mindset

Guest focus

Team training

Time management

Problem-solving

Motivation

Education

2 years multi-unit/retail/restaurant/hospitality experience

Fluent in English (spoken and written)

Basic computer skills

Basic math & financial management

Job description

A Multi-Unit Manager generally provides leadership, coaching, and direction to approximately 5-8 restaurants. A Multi-Unit Manager supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant, and ensures they are delivering excellent guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales, and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with the director of operations and restaurant managers
• Provides excellent guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with the director of operations
• Drive a clear vision and clearly communicates to the team

Management Responsibilities Include:

• Recruit, hire, onboard, and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 2 years previous multi-unit or similar experience in retail, restaurant, or hospitality

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem-solving
• Motivating others

Benefits & Compensation:

• Competitive salary
• Opportunity to earn quarterly bonuses
• Monthly car allowance
• Cell phone allowance
• Gas reimbursement
• Five-day work week
• Flexible schedule; time off
• Career growth opportunity
• Paid vacation
• Holiday pay
• Paid sick time
• Health (BCBS) & Dental (Delta) Insurance