Multi-Unit Manager

Ontario Trillium Foundation; Lynn (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Monthly car allowance

Gas reimbursement

Paid vacation

Holiday pay

Paid sick time

Health Insurance

Job summary

Ontario Trillium Foundation seeks a Multi-Unit Manager to lead 5–8 restaurants, providing leadership, coaching, and direction to ensure top-tier operations, guest service and Brand compliance. You will support Restaurant Managers to maximize sales and profits while delivering excellent guest experiences.

Responsibilities include hiring and developing managers, ensuring standards, analyzing sales, delivering training, and driving a clear vision.

Qualifications

• Fluent in spoken and written English.
• 2 years multi-unit or similar experience in retail, restaurant, or hospitality.
• Basic math and financial management.
• Basic computer skills.

Responsibilities

• Lead 5–8 restaurant portfolio operations and coaching.
• Ensure brand standards and food safety across all locations.
• Analyze sales and drive improvements in operations and profitability.
• Recruit, hire, onboard and develop restaurant managers.
• Deliver training on marketing, new products, and brand initiatives.
• Communicate a clear vision and lead team meetings.
• Manage performance and provide ongoing coaching.
• Oversee scheduling, budgets, and employee performance reviews.

Skills

Analytical skills

Team player

Punctuality

Adaptability

Customer focus

Training & development

Time management

Problem solving

Motivation

Job description

A Multi-Unit Manager generally provides leadership, coaching, and direction to approximately 5-8 restaurants. A Multi-Unit Manager supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant, and ensures they are delivering excellent guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales, and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with the director of operations and restaurant managers
• Provides excellent guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with the director of operations
• Drive a clear vision and clearly communicates to the team

Management Responsibilities Include:

• Recruit, hire, onboard, and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 2 years previous multi-unit or similar experience in retail, restaurant, or hospitality

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem-solving
• Motivating others

Benefits & Compensation:

• Competitive salary
• Opportunity to earn quarterly bonuses
• Monthly car allowance
• Cell phone allowance
• Gas reimbursement
• Five-day work week
• Flexible schedule; time off
• Career growth opportunity
• Paid vacation
• Holiday pay
• Paid sick time
• Health (BCBS) & Dental (Delta) Insurance