Multi-Unit Manager

Ontario Trillium Foundation; Andover (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonuses

Car allowance

Cell phone allowance

Gas reimbursement

Five-day work week

Flexible schedule

Career growth opportunity

Paid vacation

Holiday pay

Paid sick time

Health insurance

Job summary

Ontario Trillium Foundation is seeking a Multi-Unit Manager to provide leadership and coaching to 5–8 restaurant units. You will support Restaurant Managers to ensure high-quality operations, guest service, and brand standards across the portfolio.

You will analyze sales to improve profitability, develop business plans with the director of operations, recruit and train managers, and drive brand initiatives while maintaining a five-day work week and competitive compensation.

Qualifications

• Two years of multi-unit or related hospitality experience.
• Fluent in spoken and written English.
• Basic computer, math and financial management skills.

Responsibilities

• Lead 5–8 restaurant portfolio with coaching and direction.
• Ensure brand standards, operations, and food safety across sites.
• Analyze sales, drive profitability and guest satisfaction.
• Develop business plans and action plans with directors.
• Recruit, hire, onboard, and develop restaurant managers.
• Deliver training on marketing windows, LTOs, and brand initiatives.

Skills

Analytical skills

Team collaboration

Punctual & honest

Adaptability

Guest focus

Team training

Time management

Problem solving

Motivating others

Tools

Basic computer skills

Job description

A Multi-Unit Manager generally provides leadership, coaching, and direction to approximately 5-8 restaurants. A Multi-Unit Manager supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant, and ensures they are delivering excellent guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales, and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with the director of operations and restaurant managers
• Provides excellent guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with the director of operations
• Drive a clear vision and clearly communicates to the team

Management Responsibilities Include:

• Recruit, hire, onboard, and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 2 years previous multi-unit or similar experience in retail, restaurant, or hospitality

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem-solving
• Motivating others

Benefits & Compensation:

• Competitive salary
• Opportunity to earn quarterly bonuses
• Monthly car allowance
• Cell phone allowance
• Gas reimbursement
• Five-day work week
• Flexible schedule; time off
• Career growth opportunity
• Paid vacation
• Holiday pay
• Paid sick time
• Health (BCBS) & Dental (Delta) Insurance