Multispecialty Patient Services Specialist

University of California San Diego; San Diego (CA); On-site; USD 40,000 - 53,000; Full time

Job summary

UC San Diego Health is seeking a Patient Services Representative for the Multispecialty and OB/GYN clinics in Rancho Bernardo. The role greets patients, handles check-in/out, schedules appointments, verifies insurance, collects copays, and coordinates with clinic staff to ensure smooth patient flow.

The position requires 3+ years in a large healthcare setting, knowledge of third party payors, strong computer skills across systems, and excellent customer service with strict confidentiality.

Qualifications

• Three (3) years previous related experience in a large complex healthcare setting.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Demonstrated computer skills/ability to work between multiple systems during calls.
• Ability to work in an interactive environment.
• Possess excellent customer service skills.
• Ability to maintain strict confidentiality.

Responsibilities

• Greet and assist patients at the front desk; manage check-in and check-out.
• Schedule appointments across clinic and other locations.
• Verify insurance and authorizations; update demographics.
• Collect copayments and manage billing-related tasks.
• Audit billing documents and document appointment dispositions.

Skills

3+ years healthcare experience

Customer service

Confidentiality

Communication skills

Multi-system proficiency

Auditing and attention to detail

Tools

EPIC

Job description

UC San Diego Health is seeking a Patient Services Representative for the Multispecialty and OB/GYN clinics in Rancho Bernardo. The role greets patients, handles check-in/out, schedules appointments, verifies insurance, collects copays, and coordinates with clinic staff to ensure smooth patient flow.

The position requires 3+ years in a large healthcare setting, knowledge of third party payors, strong computer skills across systems, and excellent customer service with strict confidentiality.