Multisite Patient Service Rep — Primary Care (32 hrs)

Southern New Hampshire Health; Milford (NH); On-site; USD 22,000 - 30,000; Full time

Job summary

Southern New Hampshire Health is seeking a Patient Service Representative Float for Primary Care in Milford, NH. The role provides front office coverage across multiple practice locations and requires travel between sites to support operations and patient service.

Responsibilities include greeting patients, scheduling, check-in/check-out, handling co-pays, and maintaining HIPAA compliance. The ideal candidate has at least a year of customer service experience and strong communication skills.

Qualifications

• High School Diploma or GED required.
• Valid Driver's License required.
• Minimum one year of customer service experience preferred.
• Strong written and verbal communication skills.
• Familiarity with Windows-based office applications.
• Ability to travel between multiple practice locations.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and direct patients, visitors, and customers professionally.
• Answer incoming calls and provide general information.
• Check-in and check-out patients.
• Schedule appointments and tests.
• Enter and track referrals.
• Verify and update patient registration details.
• Collect co-pays and process daily payments.
• Scan and index documentation into the electronic medical record.
• Provide coverage for multiple practice locations, including weekend and holiday rotations as needed.
• Support Patient Centered Medical Home initiatives and other special projects.
• Maintain HIPAA and organizational policies and procedures.

Skills

Customer service

Multitasking

Attention to detail

HIPAA compliance

Communication

Teamwork

Education

High School Diploma or GED

Tools

Windows-based office applications

Job description

Southern New Hampshire Health is seeking a Patient Service Representative Float for Primary Care in Milford, NH. The role provides front office coverage across multiple practice locations and requires travel between sites to support operations and patient service.

Responsibilities include greeting patients, scheduling, check-in/check-out, handling co-pays, and maintaining HIPAA compliance. The ideal candidate has at least a year of customer service experience and strong communication skills.