Multi-Location Patient Service Specialist (Float)

Foundation Medical Partners Inc; Milford (NH); On-site; USD 25,000 - 30,000; Full time

Job summary

Southern New Hampshire Health is seeking a Patient Service Representative Float to cover front desk operations across multiple practices. You will greet patients, answer calls, schedule appointments, verify registrations, collect co-pays, and scan documents into the EMR while ensuring HIPAA compliance.

The role requires travel between locations, weekend and holiday rotations, and a compassionate, team-oriented approach to deliver outstanding patient service.

Qualifications

• High School Diploma or GED required.
• Valid Driver's License required.
• Minimum one year of customer service experience preferred.
• Strong written and verbal communication skills.
• Ability to travel between multiple Southern New Hampshire Health practice locations.

Responsibilities

• Greet and direct patients, visitors, and customers in a professional and compassionate manner.
• Answer incoming telephone calls and provide general information.
• Perform patient check-in and check-out functions.
• Schedule appointments and requested testing.
• Enter and track referrals; verify and update patient demographics.
• Collect and process co-pays and daily payment batches accurately.
• Scan and index documentation into the electronic medical record (EMR).
• Provide coverage for multiple practice locations, including weekend and holiday rotations.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

HIPAA compliance

Education

High School Diploma or GED

Tools

Windows-based office apps

Job description

Southern New Hampshire Health is seeking a Patient Service Representative Float to cover front desk operations across multiple practices. You will greet patients, answer calls, schedule appointments, verify registrations, collect co-pays, and scan documents into the EMR while ensuring HIPAA compliance.

The role requires travel between locations, weekend and holiday rotations, and a compassionate, team-oriented approach to deliver outstanding patient service.