Multisite Office Administrator & Team Lead (AI + CRM)

Master Search Solutions; Randolph Township (NJ); On-site; USD 100,000 - 110,000; Full time

Job summary

Master Search Solutions is assisting a long-standing client in recruiting an Office Administrator to supervise two New Jersey offices (Morris County and Bergen County). The role is exempt, standard hours are 8:30a–5:30p with occasional after-hours availability, and requires travel between sites.

You will oversee 30–35 staff across legal, client services and reception, co-manage partners, and lead CRM-driven service metrics.

Qualifications

• 5+ years in office administration or operations management.
• 3+ years leading teams of 20+ people.
• Multi-site experience preferred.
• Experience using AI prompts to improve operations.
• Strong CRM experience, preferably Salesforce.

Responsibilities

• Co-manage the attorneys in two offices with each Office Managing Partner, excluding legal work.
• Run client service and consultation team metrics, response times, and scheduling.
• Oversee day-to-day CRM usage and data integrity; Salesforce preferred.
• Lead HR tasks: recruiting, onboarding, evaluations, PTO coverage, timekeeping and payroll.
• Manage facilities, vendors, purchasing, and office safety and security.

Skills

People leadership

Office operations

AI-driven improvements

CRM proficiency

Process optimization

Tools

Salesforce

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Job description

Master Search Solutions is assisting a long-standing client in recruiting an Office Administrator to supervise two New Jersey offices (Morris County and Bergen County). The role is exempt, standard hours are 8:30a–5:30p with occasional after-hours availability, and requires travel between sites.

You will oversee 30–35 staff across legal, client services and reception, co-manage partners, and lead CRM-driven service metrics.