Multisite Medical Front Desk Administrative Assistant

North East Medical Services; San Jose (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

North East Medical Services is seeking a Front Office Assistant I to handle general clerical tasks and support clinic operations in a patient-facing role. You will greet patients, collect information, schedule appointments, and assist with outreach initiatives.

You will verify insurance, manage co-pays, respond to inquiries, and participate in data updates within the EHR. Occasional site coverage and cross-location support are required.

Qualifications

• Must be proficient in computers and software common in a medical front office.
• Strong attention to detail and accurate data handling.
• Experience in customer service, preferably in a medical setting.

Responsibilities

• Greet and check in patients, collect questionnaires and co-pays, scan insurance cards.
• Schedule appointments and answer phone calls; remind patients of upcoming visits.
• Verify/update insurance and billing information; refer patients to NEMS services and programs.
• Update demographic and financial data; transfer triage to Medical Clinic team.
• Handle mail routing, prepare mailings, assist outreach projects, and cover other clinic sites.
• Submit PCP change requests in the EHR, respond to patient portal messages, and close out items.
• Rotate to other clinic sites as needed and perform other duties as assigned.

Skills

Computer skills

Detail oriented

Customer service

Education

High school diploma or equivalent

Job description

North East Medical Services is seeking a Front Office Assistant I to handle general clerical tasks and support clinic operations in a patient-facing role. You will greet patients, collect information, schedule appointments, and assist with outreach initiatives.

You will verify insurance, manage co-pays, respond to inquiries, and participate in data updates within the EHR. Occasional site coverage and cross-location support are required.