Multisite Float Phlebotomist & Admin Support

One Medical; New York (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Paid sabbatical

Free One Medical memberships

Employee Assistance Program

Competitive medical, dental and vision

Job summary

One Medical in New York, NY is seeking a Float Lab Services Specialist/Member Support Specialist to provide venipuncture and clinical support in a fast-paced primary care setting. This flex role helps patients navigate care and supports an exceptional in-office experience across Cobble Hill, Downtown, and Brooklyn offices.

You will master our technology suite and perform opening/closing duties while maintaining supplies and inventory.

Qualifications

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills
• A High School Diploma or equivalent
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Responsibilities

• Provide venipuncture and clinical support in a multi-office environment
• Manage patient intake, scheduling, and follow-up tasks to ensure a smooth in-office experience
• Assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, and vitals
• Maintain proper specimen labeling, handling, and processing; ensure inventory and sterilization
• Engage with patients via messaging, billing inquiries, and DOH reporting as needed
• Perform front-of-house duties including check-in/check-out and insurance verification
• Support team development through rounds and huddles; assist providers with ad hoc requests
• Handle opening/closing duties and maintain office appearance and supplies
• Master Slack, G-suite, Zoom, Circulation, RingCentral, and EMR systems for daily work

Skills

C-I-CARE framework

Venipuncture

Customer service

Communication

Computer skills

Team collaboration

Adaptability

Clinical support

Education

High School Diploma or equivalent

Tools

Slack

G Suite

Zoom

Circulation

RingCentral

EMR System

Job description

One Medical in New York, NY is seeking a Float Lab Services Specialist/Member Support Specialist to provide venipuncture and clinical support in a fast-paced primary care setting. This flex role helps patients navigate care and supports an exceptional in-office experience across Cobble Hill, Downtown, and Brooklyn offices.

You will master our technology suite and perform opening/closing duties while maintaining supplies and inventory.